Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Ticked all the boxes great if staying over when going to the O2
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 25 Oct 2024
The bacon was like leather
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Cheryl,Thank you so much for your feedback and for taking the time to share your experience with us! We're thrilled to hear that overall you enjoyed your visit.We’re sorry to hear that the bacon didn’t meet your expectations. We take pride in the quality of our food, and it sounds like we may have missed the mark on that dish. We’ll definitely take your feedback into consideration and work on improving the texture to ensure a better experience next time.We appreciate you bringing this to our attention, and we hope to have the chance to serve you again soon!
by A verified traveler
Posted 25 Oct 2024
An excellent hotel to base myself in and central to key amenities. I regularly stay at this hotel and will be doing so again over the next couple of months.
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Chris,Thank you so much for your kind review! We're thrilled to hear that you consistently enjoy your stays with us and find our location convenient for your needs. We look forward to welcoming you back over the next couple of months and ensuring your stay continues to be excellent. If there's anything specific we can do to make your visit even better, please don't hesitate to let us know! Safe travels, and we’ll see you soon.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Caroline,Thank you for your 4-star rating! We’re thrilled to hear that you had a positive experience with us. If there’s anything specific you think we could improve, we’d love to hear your feedback to make your next experience even better. Looking forward to welcoming you again soon
by A verified traveler
Posted 3 Oct 2024
Staff very helpful and friendly. Nice and clean in all areas, well the ones I used and saw.
The only thing for me not being a hot drink person would love a little fridge
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Lynette,Thank you so much for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that you enjoyed the cleanliness of our facilities. We truly appreciate your feedback regarding a fridge, this is not an ibis standard but will pass the suggestion to the general manager as we look for ways to improve the guest experience. We hope to welcome you back soon!
by A verified traveler
Posted 2 Oct 2024
Cleanliness, friendliness of staff, restaurant and service and location.
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Derek,Thank you so much for your kind review! We're thrilled to hear that you found our staff helpful and friendly, and that you were pleased with the cleanliness of the areas you used. We truly appreciate your feedback about the fridge, and we'll definitely consider this suggestion for future improvements. We hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024
All was good
Comment from Hotel Management
14 Nov 2024 by Aida Walugembe, Hotel Management
Dear Atanaska,Thank you for your feedback! We're so glad to hear everything was good. We appreciate your support and look forward to serving you again soon!
by A verified traveler
Posted 13 Sep 2024
For a hotel that doesn’t have too much to offer we couldn’t even have a drink in the dining/lobby. We went to Paris Eiffel and it was night and day. We could eat in lobby with no issues plus all the staff was excellent. I won’t even speak about the room which was not clean daily. Nothing but excuses. I will never stay at this property AGAIN
