Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the perfect rating! We're delighted to know you had an excellent stay and hope to welcome you back again soon.Best,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your positive rating! We're glad to hear you had an enjoyable stay. If you have any feedback or suggestions for how we could make your next visit even better, we’d love to hear from you.Best,
by A verified traveler
Posted 17 Nov 2024
I only had a one-night stay, but it was excellent overall. The room was bigger than I had expected - I've paid more for less space in London many times - and very comfortable, and had a nice view towards Canary Wharf; I was impressed. The location is extremely convenient for the Excel centre, although my friend and I were going to the o2, which was a bit more of a journey (either cable car - which was unfortunately too busy for us to wait for - or DLR/tube) but not too bad. Cleanliness was pretty much fine, although there were some stains on the bathroom floor which I think must have just 'soaked in', and the showerhead railing was loose but managed to hold on! Every member of staff I spoke to was lovely. A very pleasant stay overall which I'd recommend to anyone looking for something in the area.
Comment from Hotel Management
20 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for sharing such detailed and positive feedback! We’re thrilled to hear you had an excellent stay and that your room exceeded expectations with its spaciousness and lovely view of Canary Wharf. It’s also great to know our location worked well for your plans, even if the journey to the O2 was a bit longer than hoped.We appreciate your comments about the bathroom and showerhead, and we’ll make sure these details are addressed to ensure a flawless experience for our future guests. Your kind words about our team mean a lot—they work hard to make every guest feel welcome.Thank you for recommending us, and we hope to welcome you back for another pleasant stay soon!Best,
by A verified traveler
Posted 13 Nov 2024
Liked it
Comment from Hotel Management
14 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the 5-star rating! We're delighted to know you enjoyed your stay. We look forward to welcoming you back for another seamless experience.Best,
by A verified traveler
Posted 9 Nov 2024
Enjoyed the stay
Comment from Hotel Management
12 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the perfect rating! We're thrilled to hear you had such a great experience with us, and we look forward to welcoming you back soon.Best regards,
by A verified traveler from West Kelowna
Posted 7 Nov 2024
Dark Dingy Rooms in a business / conference area. 200 light switches, but the rooms are poorly lit and certainly done towards controlling costs. A few members of the front desk are excellent and some are slow, not helpful and ok with lineups
Comment from Hotel Management
12 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your feedback. I’m sorry to hear that the lighting in your room and the service at the front desk did not meet your expectations. We strive to provide a comfortable and efficient experience for all our guests, and your comments will be addressed to ensure improvements in both areas.We are continuously working to enhance our facilities, and your input is invaluable in helping us improve. Should you choose to stay with us again, please don’t hesitate to reach out directly so we can make your stay more enjoyable.Best regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your feedback! If there's anything specific you'd like to share or if you have suggestions for improvement, please let us know. We appreciate your input.Best,
by A verified traveler from Lydney
Posted 29 Oct 2024
Nice property
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your positive feedback! We're delighted to hear you had a great experience. We look forward to welcoming you back soon!Best,
by A verified traveler
Posted 15 Oct 2024
Really nice hotel, very clean, very helpful staff.
Comment from Hotel Management
26 Oct 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your rating! We're glad to know you had a positive experience. If there’s anything specific you would like to share or suggest for improvement, we would love to hear from you.Looking forward to welcoming you back!Best,
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the perfect 5/5 rating! We’re thrilled to hear you enjoyed your stay. We look forward to welcoming you back soon!Best regards,
