Ratings based on 931 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jordan Grant, Rooms Division Manager, Hotel Management
Dear Sarah, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Jordan Grant, Rooms Division Manager
by A verified traveler
Posted 11 Nov 2024
Fantastic Breakfast buffet. Easy walking to places and mass transit.
Comment from Hotel Management
12 Nov 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Scott, Thank you very much for this kind review of your recent stay.We aim to make every experience with us memorable, so it is very rewarding to receive your message of satisfaction. We are glad that our central location also met your expectations.We look forward to seeing you again soon.Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 7 Nov 2024
Only complaint loud music near my room on Friday night.
Comment from Hotel Management
18 Nov 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Lyndsay, We would like to thank you for this review about your recent experience in our hotel.We are pleased you had an enjoyable stay and are very sorry for any inconvenience. Please don't hesitate to inform our reception team of any issues you may encounter as we are always ready to try and find an adequate solution or take the necessary action.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear David, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 29 Oct 2024
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Comment from Hotel Management
29 Oct 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Ian, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 27 Oct 2024
It was close to bus and tube transit, and interesting local neighborhoods. Lots of construction going on in building.
Comment from Hotel Management
15 Nov 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Catherine, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the room cleanliness, our dedicated service, and our hotel's prime location amidst the vibrant local neighborhoods. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and we are pleased to know that these efforts have resonated with you.However, we regret to hear about your experience with the construction activity. We understand that such disturbances can impact the tranquility of your stay. While the ongoing building works are happening at the day time, we try to ensure our guests have minimal impact and apologise for any inconvenience caused. Finally, it is great that you found our proximity to bus and tube transit convenient for your travel needs. The entire team really hope we can welcome you back on a future occasion. Kindest regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Anne, Thank you very much for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best Regards,Supriya Rai, Guest Relations Manager
by A verified traveler from Parkinson
Posted 23 Oct 2024
Nice sized room.
Comment from Hotel Management
24 Oct 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Michelle, We would like to thank you for this review about your recent experience in our hotel.We are delighted that your room suited you in terms of space as our goal is to ensure that every guest has a comfortable stay.However, we regret to read that there were aspects of your room that were not to your liking. We do have varying categories of rooms with different views and would have been happy to help you find a room better suited to your requirements. Please let us know your preferences on your next visit.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 22 Oct 2024
Not far from underground. Great staff, clean toom
Comment from Hotel Management
23 Oct 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Mairi, Thank you very much for your review.We are delighted to hear that you appreciated our convenient location near public transportation and found our hotel to be very clean. Our team works hard to maintain a high standard of cleanliness for our guests' comfort.It would be a pleasure to welcome you back. Best wishes,Davide Lecca, Guest Relations Manager
