Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dorina, Hotel Management
Dear Nitin,Thank you for your review! We’re glad to hear that you had a positive experience with us. I’ll be sure to share your feedback with our team. We appreciate your support and hope to welcome you back in the future.Best regards,DorinaIBIS Hotel Docklands Canary Wharf
by A verified traveler
Posted 11 Nov 2024
We had a great time!
Comment from Hotel Management
12 Nov 2024 by Dorina, Hotel Management
Dear Claudiu,Thank you so much for your wonderful review! We’re thrilled to hear that you had a great time during your stay. Your feedback means a lot to us, and we hope to welcome you back soon for another enjoyable experience.Best regards,DorinaIBIS Hotel Docklands Canary Wharf
by A verified traveler
Posted 6 Nov 2024
Lovely clean hotel , great location
Comment from Hotel Management
6 Nov 2024 by Dorina, Hotel Management
Dear Jackie,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at Ibis Hotel Docklands Canary Wharf and appreciated our great location and cleanliness. We hope to welcome you back again soon!Kind regards,DorinaIbis Hotel Docklands Canary Wharf
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by DORINA, Hotel Management
Dear Alvin,Thank you for taking the time to share your feedback. I’m glad you chose to stay with us and appreciate your rating. If there’s anything specific that you feel could have been improved during your stay, we’d love to hear more so we can continue to enhance the guest experience.We hope to welcome you back soon and provide you with a more enjoyable stay.Best regards,DorinaIbis Hotel London Docklands Canary Wharf
by A verified traveler
Posted 27 Oct 2024
I booked the hotel for three nights for a conference around the area, with the amount of the money we paid that hotel wasn’t that worth for. We paid for the breakfast had not much choice and ended up to have breakfast outside. I checked out a day before of my actual check out date. Me hoping I would get at least refund of the day I didn’t used
Comment from Hotel Management
5 Nov 2024 by DORINA, Hotel Management
Dear Shereen,Thank you for sharing your feedback. I’m truly sorry to hear that your stay did not meet expectations, especially regarding the breakfast options. We always strive to offer a variety of choices, and I regret that you were disappointed. I’ll be sure to share your comments with our team to see how we can improve our breakfast offerings moving forward.As for your early checkout, I understand your disappointment. Our policy generally doesn’t allow refunds for unused nights, but I’ll review your case to see if there’s any way we can accommodate you better in the future.I appreciate your feedback, and I hope we’ll have the opportunity to welcome you again for a more satisfactory experience.Best regards,DorinaIbis Hotel London Docklands Canary Wharf
by A verified traveler
Posted 24 Oct 2024
I wouldn’t say it’s the best run hotel I’ve been to, it worked for me for one night stay for a concert at the o2, short tube ride to and from the arena. The staff weren’t the best and didn’t look at any point pleased to be there but as I say for one night it was all I needed
Comment from Hotel Management
26 Oct 2024 by DORINA, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback. I’m glad to hear that our location was convenient for your concert at the O2. However, I apologize that the staff did not meet your expectations during your stay. Your comments will be addressed with the team to ensure we improve our service.We appreciate your insights and hope to provide a better experience in the future at the ibis Hotel Docklands Canary Wharf.Best regards,Dorinaibis Hotel Docklands Canary Wharf
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Dorina, Hotel Management
Dear Victoria,Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. If you have any specific comments or suggestions, please feel free to share them with us. We hope to welcome you back to the ibis Hotel Docklands Canary Wharf soon!Best regards,Dorinaibis Hotel Docklands Canary Wharf
by A verified traveler
Posted 12 Oct 2024
A good mid range price hotel, needs a little face lift here and there. Room was clean but actual ceiling lights rather than laps would have been better.
Comment from Hotel Management
12 Oct 2024 by Dorina, Hotel Management
Dear Mike,Thank you for taking the time to share your feedback. I'm glad to hear that you found our hotel to be a good mid-range option and that the room cleanliness met your expectations. We appreciate your suggestion regarding the lighting, and we will certainly consider it as we work on future improvements.Your comments on the need for a small facelift in certain areas are also noted, and we’re always looking for ways to enhance the guest experience. Thank you again for your valuable input, and we hope to welcome you back to Ibis Docklands Canary Wharf in the future.Best regards,DorinaIbis Docklands Canary Wharf
by A verified traveler
Posted 4 Oct 2024
The hotel did a job, lovely breakfast, clean room, however the checkin was half hearted, not interested and generally rushed and poor.
Comment from Hotel Management
6 Oct 2024 by Dorina, Hotel Management
Dear Nichola,Thank you for your review.We appreciate taking time to express your opinion about your stay.Thank you for your great words and we will take under consideration the checkin process.Best,Dorina
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Dorina, Hotel Management
Dear Catherine,Thank you for your amazing feedback.Your opinion matters to us a lot and we are glad we met your expectations this time!Looking forward to welcome you again in the future.Best wishes,Dorina
