Ratings based on 2,178 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Lolly,Thank you very much for this kind review of your stay.We are really pleased we met your expectations.We look forward to welcoming you back in the future.Kind regards,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 20 Nov 2024
It's a budget property and good value but figure in a 10 pound shuttle ride to and from airport. City bus 103 passes from airport but takes 40 minutes. Hotel reminds one of the Soviet Union. Nice bar and restaurant plus a good pub 4 minutes walk.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Anthony,We really appreciate this positive review about your stay.We are really pleased we met your expectations.We look forward to welcoming you back. Best wishes,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 18 Nov 2024
Good
Comment from Hotel Management
19 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Muhammed,We really appreciate this positive review about your stay.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our triple-glazed windows, ensuring a peaceful night's sleep amidst the bustling vicinity of Heathrow during your stay.We look forward to welcoming you back. Best wishes,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 18 Nov 2024
If you're early, like I was, waiting to check-in is not the most comfortable. However, it's not a big deal and can't really be pinned on the hotel, it can just happen and it's made a little worse with what's available in the area, which is not much. The TV didn't work, but not a big problem either nowadays. One of the outlets and a light.
Overall a very good personal experience considering also the price, which was very reasonable. The planes flying 50m overhead can be found to be a little unnerving and bothersome, but I want to be positive and think it was pretty cool, considering the airport's proximity, which is very convenient. Concluding, recommended!
Comment from Hotel Management
19 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Marco,Thank you for taking the time to share your experience at our hotel.We are delighted that you found our hotel to be a good value, appreciated our prime location near Heathrow Airport, and were pleased with the cleanliness and overall condition of our establishment. Our team strives to provide a comfortable and convenient experience for all our guests.However, we regret to hear about the difficulties you encountered with the TV and one of the electrical outlets in your room. We sincerely apologize for any inconvenience this may have caused you during your stay. We understand the importance of having all amenities in perfect working order and appreciate you bringing these issues to our attention.Finally, we are pleased that you enjoyed the service provided by our team. Our staff work hard to ensure all our guests have a pleasant stay, and it is rewarding to know that their efforts have been recognized. We hope the positive aspects of your stay will encourage you to return to ibis Budget London Heathrow Central in the future.We hope to welcome you back.Best wishes,Miera Silveira,Customer Service Agent.
by A verified traveler from Drumheller
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Sean,Thank you for taking the time to share your experience at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back.Best wishes,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Marja,Thank you very much for this kind review of your stay.We are really pleased we met your expectations.We look forward to welcoming you back in the future.Kind regards,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Ahmed,We really appreciate this positive review about your stay.We are really pleased we met your expectations.We look forward to welcoming you back. Best wishes,Miera Silveira,Customer Service Agent.
by A verified traveler
Posted 15 Nov 2024
Clean
Comment from Hotel Management
16 Nov 2024 by Manisha Costa
Guest service agent, Hotel Management
Dear Chafi,We really appreciate this positive review about your stay.We are thrilled to hear that your stay met your expectations and that you found our accommodations to be spotless.We look forward to welcoming you back. Kind regardsManisha CostaGuest service agent
by A verified traveler
Posted 13 Nov 2024
Very easy to get to. Friendly staff good location
Comment from Hotel Management
13 Nov 2024 by Miera Silveira,
Customer Service Agent., Hotel Management
Dear Wendy,Thank you very much for this kind review of your stay.We are delighted that you found our location convenient and appreciated the cleanliness of our rooms, the condition of the hotel, and the amenities provided. It's great to know our team's service met your expectations and added to a positive experience during your stay. Our staff strives to maintain a welcoming atmosphere and ensure every guest has a pleasant visit, so your kind words are truly rewarding to us. We're also glad you were able to benefit from our efficient access to Heathrow and nearby transport links, making travel easy for our guests.We look forward to welcoming you back in the future.Kind regards,Miera Silveira,Customer Service Agent.
