Ratings based on 683 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 15 Sep 2024
Staff was very helpful as far getting advice on where to buy bus tickets, what restaurants to go to and about transportation
Comment from Hotel Management
15 Sep 2024 by Mishi, Hotel Management
Dear Susan,Thank you for your wonderful review! We're thrilled to hear that our staff was able to assist you with advice on transportation, dining, and bus tickets. It’s great to know that their local knowledge made your stay even more enjoyable.We hope to welcome you back again soon for another seamless experience!Thank you for your time,Kind Regards,Mishi P.Duty ManagerHyatt Regency Albert Embankment
by A verified traveler
Posted 13 Sep 2024
Great location and service! would happily stay again!
Comment from Hotel Management
13 Sep 2024 by Mishi, Hotel Management
Dear Stefan,Thank you so much for your positive review! I’m thrilled to hear that you enjoyed our location and the service we provided. It’s wonderful to know that you would happily stay with us again!We look forward to the opportunity of welcoming you back in the future. If there’s anything specific you’d like for your next visit, please don’t hesitate to let us know—we’re here to make your stay as enjoyable as possible.Kind Regards,Mihaela Petrova(Mishi)Duty Manager
by A verified traveler from Wexford
Posted 11 Sep 2024
A food option at the restaurant was too high. A price. 26. Pounds per person was out of the question. Everything else about the hotel we enjoyed. The staff was very helpful. The room was clean and quiet. We would recommend it to a friend or family.
Comment from Hotel Management
12 Sep 2024 by Mishi, Hotel Management
Dear David,Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed your stay and found our staff helpful, and that you appreciated the cleanliness and tranquility of your room. Your kind words about recommending our hotel to friends and family mean a lot to us.I’m sorry to hear that you found the price of the food options to be higher than expected. We strive to offer a range of dining choices to suit various preferences and budgets, and your feedback is invaluable in helping us improve. I will be sure to pass your comments along to our restaurant team for their consideration.Thank you once again for your positive comments and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Kind Regards,Mihaela Petrova(Mishi)Duty Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Basit, Hotel Management
Dear Jimmy,Thank you for taking the time to provide feedback on your recent stay with us. While we noticed that no specific comments were included, we still greatly appreciate your response.If there is anything further you'd like to share or if you have any suggestions for improvement, we would be happy to hear from you. Your feedback is invaluable in helping us enhance our guest experience.We hope to welcome you back soon!Kind regards,
by A verified traveler
Posted 9 Sep 2024
Great stay at the Hyatt. The TV stopped working but we were swiftly moved and upgraded as a result. The staff from the offset were amazing, super welcoming and attentive and always very lovely and ready to greet you when you come back into the hotel. It was a very pleasant stay, appreciate it, thanks.
Comment from Hotel Management
11 Sep 2024 by Basit, Hotel Management
Dear erin,Thank you for your wonderful feedback! We're delighted to hear that you had a great stay with us and that our team made you feel welcome and well taken care of throughout your visit.I apologize for the issue with the TV but am glad we could resolve it promptly by upgrading your room. Your satisfaction is our priority, and it's great to know you appreciated the swift service.We look forward to welcoming you back for another pleasant stay in the future!Kind regards,
by A verified traveler from Brooklyn
Posted 5 Sep 2024
Hotel had a friendly staff
Comment from Hotel Management
11 Sep 2024 by Basit, Hotel Management
Dear Malgorzata,Thank you for your kind feedback! We’re delighted to hear that you found our staff friendly during your stay. Our team takes pride in providing warm and welcoming service, and your positive comments mean a lot to us.We hope to have the pleasure of welcoming you back soon!Kind regards,
by A verified traveler
Posted 5 Sep 2024
They initially put at dinner bill on my tab for 310 pounds. I did not have dinner at the hotel. at checkout I showed them and they assured me they would remove it from the bill. They didn't and charged me. I had to follow up. They did eventually remove it a few days later.
Comment from Hotel Management
11 Sep 2024 by Basit, Hotel Management
Dear Nicholas,Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced regarding the incorrect dinner charge. While I’m glad to hear that the issue was eventually resolved, it’s disappointing that you had to follow up on it.Please know that we take such matters seriously and will review our billing procedures to prevent this from happening again in the future. If there’s anything else we can do to address your concerns, don’t hesitate to reach out.We appreciate your understanding and hope to welcome you back for a smoother experience next time.Kind regards,
by A verified traveler from River Forest
Posted 1 Sep 2024
Wonderful location.Walking distance to the ‘historical sites’.Reception staff were friendly and made an attempt to answer even the ‘stupid questions’ my wife and I -and the people in front of me- were asking.And they were still smiling.Hope the dental insurance covers teeth grinding as a work related injury.
I will return!
Comment from Hotel Management
1 Sep 2024 by Mishi, Hotel Management
Dear Dianella,Thank you so much for your delightful feedback! I’m thrilled to hear that you enjoyed our wonderful location and found it convenient for exploring the historical sites. It’s also fantastic to know that our reception team made a positive impression on you and your wife—they genuinely love what they do, and your kind words will surely make them smile even more!We always aim to create a welcoming atmosphere where every guest feels comfortable asking any questions, no matter how big or small. Your humor about the dental insurance certainly gave us a chuckle! We’re glad you felt well taken care of, and we can’t wait to welcome you back.Thank you once again for choosing Hyatt Regency Albert Embankment for your stay. If there’s anything I can assist with in the future, please don’t hesitate to reach out. We’re looking forward to your return!Kind Regards,Mihaela Petrova(Mishi)Duty Manager
by A verified traveler
Posted 20 Aug 2024
We spent 9 nights at these lovely hotel and we would highly recommend! What an amazing view from our high floor room! The hotel was clean and pretty! Nice daily breakfast included. The staff was friendly, professional, and always eager to help! Nice area within walking distance of many attractions! Nice cafes, pubs, and restaurants nearby.
Comment from Hotel Management
26 Aug 2024 by Mishi, Hotel Management
Dear Jerry,Thank you so much for taking the time to share your wonderful feedback! I’m thrilled to hear that you had such an enjoyable 9-night stay with us. It’s fantastic that you loved the view from your room and found our hotel clean and inviting.We’re especially delighted that our team made a positive impression on you. We strive to create a warm and welcoming atmosphere for all our guests, so it’s heartwarming to know that our efforts made your stay special.We hope to have the pleasure of welcoming you back soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out.Kind Regards,Mihaela Petrova (Mishi)Duty Manager
