Ratings based on 720 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by laujan, Hotel Management
Dear Lisa,Thank you for taking the time to rate your stay with us 4 out of 5! We’re delighted that you had a positive experience overall. Your feedback is important to us, and we’re always striving to improve. We hope to welcome you back soon and provide an even better experience on your next visit.Kind Regards,Laura JanusaiteGuest Service Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Fabio Abrunhosa, Hotel Management
Dear Alun,Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. We strive to provide a positive stay for all our guests, and I apologize that we fell short during your visit. If you would be willing to share more details, I would greatly appreciate the opportunity to address any specific concerns and work towards making improvements.Please feel free to reach out directly if there’s anything I can do to assist.Warm regards,Fabio AbrunhosaGuest Experience Manager
by A verified traveler
Posted 10 Nov 2024
Nice hotel in terms of modernisation. Staff are nice and polite. Breakfast is lovely with nice options.
The room decor is clean but too clinical and plain. Facilities in the room are poor. No handwash or soap just the stuff in the shower. No shaving mirror and no shaver outlet.
The heating wouldnt work the 1st day and when reception said somone would come and have a look, noone turned up, at all!!
The shower is a walk in and wasnt draining properly. As a result the bathroom flooded. As it was late i managed to get the water to drain and mopped up. So on leaving the hotel i reported this and they apologied saying they are sorry and not sure how they can compensate. So did nothing at all lol
I wouldnt stay again here for the price they charge. There are much better options in the area.
Comment from Hotel Management
10 Nov 2024 by laujan, Hotel Management
Dear Hiren,Thank you for your detailed feedback. We’re glad to hear you appreciated our modern design, friendly staff, and breakfast offerings. However, we apologize for the issues you experienced with the room amenities, heating, and shower drainage. It’s disappointing to hear about the delay in addressing your concerns, as well as the lack of a resolution at checkout.Please know we’re committed to making improvements based on guest experiences like yours. We would truly value the chance to learn more details from you directly. If you’re open to it, please consider sending us an email so we can look into this further and discuss ways to make it right. Thank you again for helping us improve.Kind Regards,Laura JanusaiteGuest Service Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by laujan, Hotel Management
Dear Charles,Thank you so much for your 5-star rating! We're thrilled to know you had a great experience with us. We look forward to welcoming you back soon!Kind Regards,Laura JanusaiteGuest Service Manager
by A verified traveler
Posted 3 Nov 2024
Could hear toilet flushes from adjacent rooms, the walls are so thin. Nearest good parking, where you don’t get your windows smashed, causes a fortune, I paid £90 for a day and a half stay. They should be clear about it in the advertising and description.
Comment from Hotel Management
5 Nov 2024 by Yoyo Cheung Guest Service Manager Hyatt Place Lond, Hotel Management
Dear Grzegorz,Thank you for sharing your experience with us. I’m sorry to hear that noise from adjacent rooms and parking issues impacted your stay. We understand that a peaceful atmosphere and secure, reasonably priced parking are important to our guests, and your feedback is invaluable in helping us address these areas.We’re committed to improving the clarity of our listings, including any potential noise levels and parking options, to better set expectations for future visitors. Thank you for bringing this to our attention, and please know we’re working to enhance the guest experience in these areas.kind regards,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by laujan, Hotel Management
Dear Andrea,Thank you for the 5-star rating! We're thrilled you had a great experience with us. If there's anything specific that stood out or if there's more we can do to make your next visit just as enjoyable, please let us know. Looking forward to welcoming you back soon!Kind Regards,Laura JanusaiteGuest Service Manager
by A verified traveler
Posted 31 Oct 2024
Hotel is in a great location close to Aldgate East tube station, so easy for getting around. Only a short walk away from Brick lane and Spitalfields market. Hotel is very nice, we had a deluxe king which had very comfy beds and nice pillows. We did not have breakfast at the hotel, but found there were some amazing cafes nearby where we had breakfast/brunch each day. Exmouth coffee roasters was particularly good. Amazing coffee and breakfast was delicious.
Not much choice for eating out close to hotel in the evening is the only downside. Lots of fast food places down Brick lane but nothing we really fancied.
My only criticism of the hotel was them trying to charge for extras without informing you. First of all when checking in on self check in, they tried to charge £11 service charge. I had to go to the main reception for over ride this. I don’t see why I should pay for a service charge when I am yet to have service. Also they tried to charge for the some water provided in the bedroom. It’s a 4 star hotel, so bottled water should be provided as standard anyway, but if you plan to charge for these things, you must make it clear in the rooms that this is the case so guests can make an informed decision.
Other than that, no complaints. We found the area fine, just what you would expect in central London. I wouldn’t wander around on my own at night, but that’s no different from any other major city at night.
Comment from Hotel Management
5 Nov 2024 by Yoyo Cheung Guest Service Manager Hyatt Place Lond, Hotel Management
Dear Emma,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location near Aldgate East station and the easy access to Brick Lane and Spitalfields Market. We're also pleased that you found our deluxe king room comfortable and enjoyed nearby cafes like Exmouth Coffee Roasters—definitely a local gem!We appreciate your feedback regarding the charges at check-in and for bottled water in the room. We'll ensure our policies are communicated more clearly to prevent any surprises, as transparency is very important to us. Additionally, we’re always looking to improve our dining options, and your comments will help us explore ways to better meet guests' expectations in the evening.Thank you again for your detailed review, and we hope to welcome you back for an even better stay next time!Kind regards,
by A verified traveler
Posted 31 Oct 2024
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Comment from Hotel Management
6 Nov 2024 by laujan, Hotel Management
Dear Richard,Thank you for the 5-star rating! We're thrilled you had a great experience with us. If there's anything specific that stood out or if there's more we can do to make your next visit just as enjoyable, please let us know. Looking forward to welcoming you back soon!Kind Regards,Laura JanusaiteGuest Service Manager
by A verified traveler from Winchester
Posted 30 Oct 2024
Great property in London. Staff is very helpful and accommodative. Good breakfast. Spacious and clean rooms. Lots of dining options. Trains and busses. Very walkable.
Comment from Hotel Management
4 Nov 2024 by Yoyo Cheung Guest Service Manager Hyatt Place Lond, Hotel Management
Dear Rituparna,Thank you for your kind words! We're thrilled to hear that your experience met Hyatt's high standards and that our team made a positive first impression. We look forward to welcoming you back for many more memorable stays!Sincerely,
by A verified traveler
Posted 30 Oct 2024
Area is awful even taxi driver warned us , showers have limited draining but everything else perfect
Comment from Hotel Management
5 Nov 2024 by Yoyo Yiu Cheung Guest Service Manager , Hotel Management
Dear Morgan, Thank you for your feedback. We apologize for any inconvenience caused by the location and the shower issue. Your comments will be shared with our team to ensure a better experience in the future. We hope to have the opportunity to serve you again !
