Ratings based on 74 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Staff were friendly, they upgraded us for free. But the bathroom smelled really bad probably due to poor plumbing/sewage management.
Comment from Hotel Management
2 Dec 2024 by Reception team, Hotel Management
Dear Gustavo,Thank you for taking the time to share your feedback. We're glad to hear you appreciated our friendly staff and the complimentary upgrade to your room.We sincerely apologize for the unpleasant smell in the bathroom during your stay. Your comfort is our priority, and we take such concerns seriously. Rest assured, we are investigating the issue to improve our plumbing and sewage management to prevent this from happening in the future.We hope to have the opportunity to welcome you back and provide you with a better experience.Kind regardsReception Team
by A verified traveler
Posted 6 Nov 2024
Simple room. Bit noisy staff were friendly and helpful
Comment from Hotel Management
2 Dec 2024 by Reception Team, Hotel Management
Dear Bill,Thank you for your feedback. We're pleased to hear you found our staff friendly and helpful. We apologize for any noise you experienced during your stay and appreciate your understanding.We hope to welcome you back for an even more enjoyable stay in the future.Kind regards,Reception Team
by A verified traveler
Posted 6 Nov 2024
The room was clean although the shower was not great. There were only around 10 sheets of loo roll which wasn't helpful. Worst part was the noise. Got no sleep as there was a door outside which creaked so loudly and people were in and out all night. Staff on the front desk were really friendly which was the only plus.
Comment from Hotel Management
6 Nov 2024 by Sabrin Daoud General Manager, Hotel Management
Dear RebeccaThank you for your review.I am sorry to hear that your stay with us did not meet the expectations. We do place spare toilet paper in the bedrooms, I am sorry should this have been missed and will personally take it up with the housekeeping supervisor.I do thank you for your kind comments regarding the team, I will ensure that this will get shared with them.We hope to be able to welcome you back with us where we can show you nothing but our very best.Kindest Regards
by A verified traveler
Posted 14 Oct 2024
The people at the desk were very helpful in arranging for a taxi.
Comment from Hotel Management
30 Oct 2024 by Sabrin Daoud - General Manager, Hotel Management
Dear SharonThank you for taking your time to leave us a review.I am glad that the team managed to organise you a taxi to ensure safe travels.We hope to be able to welcome you back with us.Kindest regardsSabrin DaoudGeneral Manager
by A verified traveler
Posted 24 Sep 2024
Customer service is very good
Comment from Hotel Management
24 Sep 2024 by Reception team, Hotel Management
Thank you for your feedback! We’re thrilled to hear that you experienced excellent customer service during your stay. Our team works hard to ensure every guest feels valued and supported, and it's wonderful to know we met your expectations.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 18 Sep 2024
The staff here were amazing.
Comment from Hotel Management
24 Sep 2024 by Reception Team, Hotel Management
Thank you so much for your kind words! We’re delighted to hear that our staff made a positive impression during your stay. Providing excellent service is our top priority, and it's always rewarding to know we succeeded.We hope to welcome you back soon for another great experience!Best regards
by A verified traveler from Warren
Posted 7 Sep 2024
Rooms were very small. Fan was very dirty and lots of dust coming out of it. It was very hot in the room even though it was in the month of Sep 2024.
Comment from Hotel Management
14 Sep 2024 by Sabrin Daoud General Manager, Hotel Management
Dear Digant,Thank you for taking your time to leave us a review.I am sorry that your stay with us did not meet the expectations.I do hope that you will give us a second chance in the future where we can show you nothing but our very best.Kindest RegardsSabrin DaoudGeneral Manager
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Sabrin Daoud General Manager, Hotel Management
Dear Blessing,Thank you for taking your time to leave us a review.I am glad that you had an enjoyable stay with us.I hope that we will have the chance to welcome you back again.Kindest RegardsSabrin DaoudGeneral Manager
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
14 Sep 2024 by Sabrin Daoud General Manager, Hotel Management
Dear Jillian,Thank you for taking your time to leave us a scoring.I am sorry that we did not fully meet the expectations. I hope to be able to welcome you back where we can show you nothing but our very best.Kindest RegardsSabrin DaoudGeneral Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Sabrin Daoud General Manager, Hotel Management
Dear Gary,Thank you for taking your time to leave us a review.I am truly glad that you had an enjoyable stay with us and we hope to be able to welcome you back in the future.Kindest RegardsSabrin DaoudGeneral Manager
