Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Would've liked a breakfasts bar available.
Loved the room..not standard fare.
by A verified traveler
Posted 16 Jan 2025
by A verified traveler
Posted 15 Jan 2025
We liked the location, as the hotel was directly across the street from the market.. and lots of restaurants near by. We liked the free drink service in the lobby. Parking was across the street in the market.. very safe for the area, and underground, although a tiny bit of a trek if you have limited mobility. We had room 403, my wife did not like the view of the lobby area. You look out the window, and see an indoor courtyard that has skylights. We did inquire what this is used for. We were told that if you book rooms on the 2nd floor, I think it was 3 rooms.. not sure. They said then since its all your party, they would open up the area for your use, otherwise its closed so people do not start peeping into other guest's rooms. This sounded GREAT for a stag/stagette party or family reunion kind'a group gathering. If your planning something like that call, and inquire.
Overall service was excellent, staff was excellent, the door keypad was a bit touchy, and you had to be careful not to "double tap" buttons and get your code wrong. But otherwise, the only thing I can knock it for is the unusual view (in our room.. do not know what others have)
by A verified traveler
Posted 14 Jan 2025
by A verified traveler
Posted 13 Jan 2025
Hotel was super nice! Not a huge fan of the area, it was a little shadier but we might have just gone on an unlucky night! The little market right out the door was super cool.
Comment from Hotel Management
13 Jan 2025 by Ryan A - General Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the honest review, and look forward to hosting you next time. Take care and travel safely!
by A verified traveler
Posted 11 Jan 2025
Great location, but the heating was noisy in the room. Open concept bathroom is not my thing. The staff were very friendly and helpful. Parking is across the street.
Comment from Hotel Management
13 Jan 2025 by Ryan A - General Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We apologize you didn't get the stay you deserve. We'll reach out to you, we'd like to hear more details about your stay. I'll be sure to check the heater in that room! Take care and travel safely!
by A verified traveler
Posted 9 Jan 2025
There is no staff after 11pm and the door code they give you does not work so you are screwed after 11pm not happy especially when the street is loaded with homeless people and druggies
Comment from Hotel Management
13 Jan 2025 by Ryan A - General Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We apologize you didn't enjoy your stay. We'll be sure to reach out, I'd like to hear about the difficulties you had with the doors. Take care and travel safely!
by A verified traveler
Posted 8 Jan 2025
Went to an event at Canada Life Place. The hotel is extremely close and has many restaurants within walking distance. We forgot something in the room and received a message in the afternoon on the day we checked out letting us know and they set it aside for me to pick up. Highly recommend.
Comment from Hotel Management
9 Jan 2025 by Avni - Front Desk Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!
by A verified traveler
Posted 6 Jan 2025
Stayed several times.
Comment from Hotel Management
7 Jan 2025 by Avni - Front Desk Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!
by A verified traveler
Posted 5 Jan 2025
Friendly staff . Clean modern rooms
Comment from Hotel Management
6 Jan 2025 by Avni - Front Desk Manager, Hotel Management
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!
