Ratings based on 561 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Stayed Nov 19 - 21 and back on the 29th -both rooms were great - very comfy and we loved the property
by A verified traveler
Posted 15 Nov 2024
Lovely gem of a hotel in heart of Leicester Square, staff were so welcoming and helpful, we had one nighthere I wish it had been longer
by A verified traveler
Posted 1 Nov 2024
The biggest concern I had was the feeling that the lifts were unsafe. I cant believe management has used these lifts that shake as though they are about to stop mid floors. There was much I liked about the hotel but this would be serious enough for me not to return. I would also add that I felt there was a lack of security on controlling who came into the hotel
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Hello, thank you for taking the time to share your feedback with us. We are sorry to hear that you felt unsafe using our lifts during your stay. Please rest assured that the safety and well-being of our guests is our top priority, and we are currently addressing this issue with our maintenance team to ensure that all our lifts are in proper working condition. In addition, we appreciate your feedback regarding the lack of security in controlling access to the hotel. We are constantly reviewing our security measures to provide a safe and secure environment for all our guests. We value your input and will use it to improve our services in the future. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you again for bringing these concerns to our attention. We look forward to welcoming you back.Warm Regards,Guest Experience Team
by A verified traveler from Schererville
Posted 27 Oct 2024
Great location, so many things nearby. Room was clean and good size for two people. I would definitely stay here again.
Comment from Hotel Management
30 Oct 2024 by Guest Experience Team, Hotel Management
Hi Kellie! Thanks for taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location and found your room to be clean and spacious. We're thrilled to hear that you would definitely stay with us again. We appreciate your support and hope to welcome you back soon!Warm Regards,Guest Experience Team
by A verified traveler
Posted 18 Oct 2024
The hotel reception and lobby areas outside the room smelled musty and had some odor. The elevators were very slow and would rattle badly, and should be better maintained. One went out temporarily. 9 floor hotel means this is an inconvenience.
The liquid soap smelled foul. Room was super small for the price making it hard to clean the floor. The carpet under the bed was dirty.
The view from the room was nice. But no way to enjoy it given how cramped the room was.
Bathroom was modern and nice.
Staff was friendly and helpful.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Aditi,Thank you for sharing your feedback. We are truly sorry to hear that your stay with us did not meet your expectations. We appreciate your comments about the maintenance of the lifts and the cleanliness concerns, and we will promptly address these matters with our team.Our rooms are designed to reflect the vibrant character of Leicester Square, with a cosy and contemporary feel. We do understand, however, that storage space can be limited, and we are working on solutions to enhance our guests’ comfort. We’re glad you enjoyed the view and found our staff friendly and helpful, as we always aim to provide warm and welcoming service.Your feedback is invaluable to us as we strive to make continuous improvements. We hope you’ll consider giving us another opportunity to offer you a more enjoyable experience in the future.Warm Regards,Guest Experience Team
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Hello Jucelle, thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Thanks again.Warm Regards,Guest Experience Team
by A verified traveler
Posted 5 Oct 2024
Enjoyed the comfort and quiet of the small room that we had. Had some challenge with working the AC unit. Bathroom shower glass a bit short so floor and things got wet from a shower. Carpeting throughout seemed a little tired. We enjoyed the stay.
Comment from Hotel Management
7 Oct 2024 by Guest Experience Team, Hotel Management
Hi Jerald, thank you for sharing your feedback with us! We're glad to hear that you enjoyed the comfort and quiet of your room during your stay. We apologize for the challenge you experienced with the AC unit and the wet bathroom floor due to the shower glass being short. We appreciate you bringing these issues to our attention so we can address them and improve the overall guest experience. Your comments will be shared with our team to ensure that similar issues are resolved for future guests. We hope to have the opportunity to welcome you back and provide you with an even better stay. Thank you again for your review!Warm Regards,Guest Experience Team
by A verified traveler from Toronto
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Natalie, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Warm Regards,Guest Experience Team
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
