Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rugby
Posted 1 Dec 2024
Helpful reception, great breakfast let down by poor bar service in the evening!
Comment from Hotel Management
2 Dec 2024 by Katerina Vilchek , Hotel Management
Dear Mike,Thank you for sharing your feedback with us! We're delighted to hear that you found our reception team helpful and enjoyed our breakfast offerings. However, we’re sorry to learn that your experience with our bar service in the evening did not meet your expectations.Your comments are invaluable to us, as they help us continually improve. Please rest assured that we’ll address this with our team to ensure a better experience in the future. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay!Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Katerina Vilchek , Hotel Management
Dear Jay,Thank you for your wonderful rating! We are thrilled to hear you had a pleasant experience with us. Your feedback means a lot, and we look forward to welcoming you back in the future.Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 18 Nov 2024
The main issue is the cleanliness of the room especially the bathroom . It feels like the sheets was mot change it smells. Customer service is terrible
Comment from Hotel Management
24 Nov 2024 by Katerina Vilchek , Hotel Management
Dear Carolina,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced, particularly with the bathroom and linens. This is not the standard we strive to uphold, and we deeply regret that it impacted your stay. Please know that we take your comments seriously and will address these concerns with our housekeeping team to ensure better attention to detail moving forward. Additionally, we are sorry to hear that your experience with our customer service did not meet your expectations. We are committed to providing a positive experience for all our guests, and we will work to improve in this area as well.We truly appreciate your input and hope you’ll consider staying with us again in the future, giving us the opportunity to provide you with the high-quality experience you deserve.Warm regards,Katerina
by A verified traveler
Posted 18 Nov 2024
The hotel is only about 2 minutes walk from North Acton metro station so incredibly convenient. There are a number of take away establishments en route so it is very convenient. The property itself looks new and the room was pristine and spacious. The staff were warm and friendly and the facilities were excellent. This is the nicest budget hotel I've stayed in London, which is generally so over priced. I would highly recommend this to anyone staying in London.
Comment from Hotel Management
24 Nov 2024 by Katerina Vilchek , Hotel Management
Dear Amreek,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location so convenient, with easy access to public transport and nearby dining options. It’s wonderful to know that you appreciated the cleanliness, spaciousness, and the overall quality of our property. We are especially grateful for your mention of our warm and friendly staff, as we strive to provide excellent service to all our guests. Your recommendation means the world to us, and we look forward to welcoming you back the next time you visit London!Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 18 Nov 2024
Room service is not good as expected .
The bathroom is logged with water after every use and even overflows in to the main living room.
Please look in to it
Thank you
Comment from Hotel Management
24 Nov 2024 by Katerina Vilchek , Hotel Management
Dear Ramesh,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the room service and the bathroom. Please know that we take your concerns seriously, and we are currently looking into the issues you've mentioned to ensure they are promptly addressed. Your comfort is our top priority, and we truly appreciate you bringing this to our attention.We hope to welcome you back soon and provide you with a much improved experience.Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 6 Nov 2024
The staff were amazing!!! Great clean room. But the surrounding area of the hotel had trash around it. A bit off putting. However, other than that everything else was great!
Comment from Hotel Management
7 Nov 2024 by Katerina Vilchek , Hotel Management
Dear Giselle,Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our staff and found your room comfortable and clean—our team works hard to make every stay special, and it's wonderful to know they made a positive impression.We appreciate your feedback about the surrounding area as well and understand how important a pleasant environment is for our guests. . While it's beyond our direct control, we’re committed to keeping our immediate property in top condition.Thank you again, and we look forward to welcoming you back for an even better experience!Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 27 Oct 2024
Small walk to nearby tube station.
Comment from Hotel Management
28 Oct 2024 by Katerina Vilchek , Hotel Management
Dear Haider,Thank you for taking the time to rate your experience with us. Your feedback is valuable, and we’re always striving to enhance the guest experience. If there’s anything specific we could have done to make your stay even better, please don’t hesitate to let us know. We hope to have the pleasure of welcoming you again in the future and providing an even more enjoyable stay.Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Katerina Vilchek, Hotel Management
Dear Volha,Thank you for taking the time to provide your rating. We truly value all feedback, as it helps us improve our services. We're sorry to hear that your experience did not fully meet your expectations, and we would love to learn more about how we can make things right. Please feel free to reach out to us directly, as guest satisfaction is our top priority.We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future.Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 20 Oct 2024
Clean, convenient and quiet.
Comment from Hotel Management
23 Oct 2024 by Katerina Vilchek , Hotel Management
Dear Jennifer,Thank you so much for your wonderful review and the excellent rating! We are thrilled to hear that you had a great stay with us. It truly means a lot to our entire team. We always strive to provide our guests with the best experience possible, and it's incredibly rewarding to know we succeeded during your visit.We look forward to welcoming you back for another memorable stay soon!Warm regards,Katerina Guest Service Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Katerina Vilchek , Hotel Management
Dear Rakesh,Thank you for taking the time to provide your rating. We truly value all feedback, as it helps us improve our services. We're sorry to hear that your experience did not fully meet your expectations, and we would love to learn more about how we can make things right. Please feel free to reach out to us directly, as guest satisfaction is our top priority.We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future.Warm regards,Katerina Guest Service Manager
