Ratings based on 1,448 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The breakfast was incredible. And the staff were very helpful in every way. We found this hotel very convenient for transportation. It was close to everything we needed. Our room was small but had enough room for us to be comfortable. The bathroom was modern and very clean. I would stay there again.
by A verified traveler
Posted 1 Dec 2024
Lovely hotel - good breakfast no complaints really. The room was small but ok for 2 nights
by A verified traveler
Posted 1 Dec 2024
We ended up checking out early and moving to a Radisson. Pubic hair was in the bathroom, the beds were rock solid and people above us had a party in their room. To top it off, we had the fire alarm go off at 4am from their smoking upstairs. Staff told us it was incense from a r room but we know it was the party people since we heard them out the window and they didn’t return post fire alarm. The only highlight was we were refunded our money by the Duty Manager. For being in High Street Kensington and charging £350 a night, we’d expect a bit more of the general Holiday Inn group budget to make this hotel more special.
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 27 Nov 2024
We really liked the hotel overall. The staff were very friendly, keen and helpful but we would like to make special mention of Hannah in the restaurant/bar. Her cheerfulness, excellent service and kind consideration made us feel right at home and very relaxed.
by A verified traveler
Posted 26 Nov 2024
Location
by A verified traveler
Posted 26 Nov 2024
Locatio
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The staff greeted us with warmth and shared us some knowledge and tips about becoming an IHG member. Georgina from Holiday Inn High Street Kensington offered us many upgrades and preferences to choose from. This is, by far, our most favourite Holiday Inn IHG branch and would love to come back again
