Ratings based on 1,025 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Provide shuttle service
Comment from Hotel Management
20 Nov 2024 by Abdul Rahman, Hotel Management
Dear Jeffrey,Thank you for your recent stay at Holiday Inn Heathrow Bath Road and for taking the time to share your feedback. We’re delighted to see your positive rating and truly appreciate it!I apologize if the availability of our shuttle service wasn’t communicated clearly or if you experienced any inconvenience. To clarify, our shuttle service is operated by the Airport Hotel Hoppa, which serves multiple hotels in the area and provides drop-offs to the respective airport terminals.Thank you once again for your kind words and for bringing this to our attention. We value your feedback and look forward to welcoming you back for an even better experience in the future!Best regards,Abdul RahmanGuest Service Manager
by A verified traveler
Posted 17 Nov 2024
Pretty good hotel. The breakfast was very good but was basically the same everyday. The stsjff was friendly but did not get every right at checkin.
The hotel price was reasonable.
Comment from Hotel Management
17 Nov 2024 by Glenda Fernandes, Hotel Management
Dear Valued Guest,Thank you for staying with us and thank you for taking the time to share your valuable feedback with us. Communication is an absolute key to ensure that every guest receives the utmost care and attention and personal service whilst enjoying their stay with us. We very much look forward to welcoming you back with us in the near future, to win your entire .Kind RegardsGlenda FernandesReception Manager
by A verified traveler
Posted 14 Nov 2024
Cannot fault this hotel. Wonderfully friendly and helpful staff from reception to restaurant staff and housekeeping. It was a pleasure to be around them.
Great clean and comfortable room with everything we needed.
Just great.
Comment from Hotel Management
15 Nov 2024 by Abdul Rahman, Hotel Management
Dear Graham,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our team, from reception to housekeeping, so welcoming and helpful.It’s always rewarding to know that our guests feel comfortable and well-cared for, and we're thrilled the room met your expectations in cleanliness and comfort.We look forward to welcoming you back soon for another memorable stay!Kind regardsAbdul RahmanGuest Service Manager
by A verified traveler
Posted 11 Nov 2024
Room is very clean. Nice steps
Comment from Hotel Management
11 Nov 2024 by Delano Fernandes, Hotel Management
Dear Sung-Jin,Thank you so much for your valuable feedback.We are happy to hear that you had an exceptional stay with us.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Warm Regards,Delano FernandesGuest Service Supervisor
by A verified traveler
Posted 11 Nov 2024
Very easy
Comment from Hotel Management
11 Nov 2024 by Gerlie Azemard, Hotel Management
Dear Neil,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the overall services and the helpfulness of our staff.Your feedback is important to us and will be shared with our employee and our team members.Once again thanking you and we hope to serve you back again.Warm Regards,Gerlie AzemardGuest Service Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Anurag Bisht, Hotel Management
Dear Kimberly,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the overall experience of our hotel.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler from East Palo Alto
Posted 5 Nov 2024
Convenient hotel close to Heathrow Terminals.
Not possible to walk to the terminals, but there are frequent buses and Uber is available as well
Comment from Hotel Management
6 Nov 2024 by Anurag Bisht, Hotel Management
Dear Lucia,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the location of our hotel.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler
Posted 2 Nov 2024
Great hotel close to car hire and to get ready for early flight afterdrive down from the North
Comment from Hotel Management
2 Nov 2024 by Anurag Bisht, Hotel Management
Dear Christopher,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the location of our hotel.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Anurag Bisht, Hotel Management
Dear Adele,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us.Your feedback is important to us and will be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
by A verified traveler
Posted 30 Oct 2024
This hotel was amazing! Clean, comfortable and with the right amenities. Would recommend.
Comment from Hotel Management
3 Nov 2024 by Anurag Bisht, Hotel Management
Dear Mariana,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will be shared with our employee and our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
