Ratings based on 723 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel is conveniently located within walking distance to the metro. Although the rooms are quite small, it is perfect for a stay of one or two days.
Comment from Hotel Management
25 Nov 2024 by Manju L. - Guest Service Manager, Hotel Management
Dear Brandon,Thank you for your feedback! We’re thrilled to hear that you found our location convenient and within easy reach of the metro. It’s great to know that our central location made your stay more enjoyable.We appreciate your comments regarding the room size. While our rooms are designed to be cozy and efficient for short stays, we understand that comfort is key, and we’ll continue to explore ways to improve the guest experience for all of our visitors.We hope to welcome you back soon!Warm regards
by A verified traveler
Posted 6 Nov 2024
Friendly staff, clean room and good location
by A verified traveler
Posted 2 Oct 2024
The Holliday Inn Express Victoria is a good Hotel for its close to Pimlico and Victoria Stations. It's a easy walk to both Underground stations and restaurants. You can walk to Buckingham Palace.
Comment from Hotel Management
2 Oct 2024 by Manju , Hotel Management
Dear HiepThank you for sharing your feedback! We're glad to hear that you found our location convenient, with easy access to Pimlico and Victoria Stations, as well as nearby attractions like Buckingham Palace. We hope you had a wonderful time exploring the area.We look forward to welcoming you back on your next visit!Best regards,Manju LalvaniGuest Service Manager
by A verified traveler
Posted 30 Sep 2024
Very good location and very helpful staff.
Comment from Hotel Management
10 Oct 2024 by Reception, Hotel Management
Dear Merle,Thank you so much for your warm words! It means a lot to us, and we’re thrilled to hear that you had a great experience. We can't wait to welcome you back again in the future!Best regards,
by A verified traveler
Posted 24 Sep 2024
The staff was great! Hotel was clean and the breakfast was really good with a variety of choices.
Comment from Hotel Management
25 Sep 2024 by Manju, Hotel Management
Dear Kamie,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff made a great impression. It's wonderful to know you found the hotel clean and appreciated the variety in our breakfast offerings.We hope to welcome you back soon for another great experience!Best regards,Manju LalvaniGuest Service Manager
by A verified traveler
Posted 2 Sep 2024
Nice location
Comment from Hotel Management
10 Oct 2024 by Reception, Hotel Management
Dear James,A big thank you for the high score and your kind words! We truly appreciate it and are so happy to know you enjoyed your stay. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
10 Oct 2024 by Reception, Hotel Management
Dear Shirley,A big thank you for the high score! We truly appreciate it and are so happy to know you enjoyed your stay. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Small room and poor value for money
Posted 10 Aug 2024 on HotelsWe have stayed with this chain before and did not realise it would be so crampt given that without Hotels.com it cost in excess of £170 for a night. Perfectly planned to get as much squeezed into the room as possible, but little circulation space. An unsafe placement of a safe and small luggage stand by the side of the bed. Making the use of the facilities in the darkness hazardous without waking one's partner. You could see why there was no chair in the room, there just was not the room. How anyone would cope with a full size suitcase and clothes is questionable. In terms of cleanliness and the facilities; there was a cobweb to the left of the mirror. The shower needs re-proofing with sealant as it leaked. This in turn made the use of the toilet a wet experience (in terms of clothing) for the unsuspecting users! Not a good experience given we have always enjoyed previous stays with this chain. Certainly not value for money even at London's prices.
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024
