Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Service and breakfast was wonderful. However, hotel remodeling was noisy.
Comment from Hotel Management
14 Nov 2024 by William M, Hotel Management
Dear Avery, Thank you very much for taking the time to review our property. I am pleased to read that you had a nice overall stay, and you enjoyed our breakfast and the excellent customer service provided from our staff. Also, we're truly sorry to hear about your inconveniences with the noise of the current cladding works. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Sincerely, William Mendez Guest Services Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by William M, Hotel Management
Hello Lisaida, I hope this message finds you well. This is William, Hotel Experience Champion. I am responding to your low rating regarding your stay at the Holiday Inn Express London - Southwark. I want to assure you that your words have been heard, and I appreciate if you can sharing with us any feedback and concerns during the stay. I know how important it is to get a good night's sleep. At IHG Hotels and Resorts, we aim to provide our guests with a comfortable and enjoyable stay, and we apologize for any disappointment you may have experienced during your visit. Looking forward to welcoming you in our hotel in a not distant future, I wish you all the best, Kind Regards, William Mendez Guest Services Manager
by A verified traveler from Berlin
Posted 4 Nov 2024
Unfortunately the hotel was a construction site. We had no daylight in our room because of a foil over the window. Also we had a sofa changed into a bed in our room for 2 so we actually couldn't sit at the desk or move properly in the room at all. Most of the time one of the 2 coffeemachines in the breakfast area was out of order and there were long queues to get a hot beverage. Breakfast was fine though. The elevator was out of order, too, but we only stayed in the 3rd floor, so that extra bit of exercise was ok for us.
The hotel was quiet in the night, but because of the construction works going on in the day it was pretty loud. So we only really stayed in the hotel for the night...
The staff was lovely though and very helpful!
Comment from Hotel Management
5 Nov 2024 by Rimsha , Hotel Management
Dear Elisabeth Margarethe , Thank you very much for taking the time to share your stay experience with us. We're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances.We only wish that was communicated to the reception team if you did not required a sofa bed open in the room to resolve the issue and close the sofa bed for you .Also, We would like to mention that we have three lifts in total in the hotel, We are sorry if you was not informed upon check-in. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Kind Regards, Rimsha A. Guest Service Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by William M, Hotel Management
Dear Manuel, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, William Guest Service Manager
by A verified traveler
Posted 26 Oct 2024
I liked the proximity to all of the attractions. I felt that the hotel was not transparent and did not inform on the website a full disclosure that the hotel was being remodeled. There was scaffolding everywhere and was unable to open windows. Also, the hotel was full to capacity and I was given a handicap room which it was not what I booked. I have stayed and have booked multiple rooms in the past, but I was extremely disappointed. An email was sent to the hotel expressing my grievances and I didint even receive an apology
Comment from Hotel Management
27 Oct 2024 by Rimsha , Hotel Management
Dear Silkys , Thank you very much for taking the time to share your stay experience with us. We're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. We hope this experience has not changed your perception of the quality service we offer, and we would appreciate another opportunity to improve your stay in the future. Kind Regards, Rimsha A. Guest Service Manager
by A verified traveler
Posted 26 Oct 2024
The location of the hotel was near to a bus stop and main attractions. My time of visit the hotel was under renovation but it wasn't disturbing.
Comment from Hotel Management
27 Oct 2024 by Rimsha , Hotel Management
Dear Gillian, Thank you very much for reviewing our property. I am glad to read that you had a nice overall stay with us and that the location was convenient for you! Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Service Manager
by A verified traveler
Posted 24 Oct 2024
The general service is a little rude, especially for a girl on the reception named Tsiana she is not quite nice, overall all the other members are nice and kind. It seems there’s a lack of training for some staff members. Additionally, the lift was out of service all weekdays and you needed use stairs, in my personal case I was on the first floor and I didn’t have issues dealing with that. All the outside of this building it’s been repaired, but during night there’s quite. Labors starts at 9 AM but those weren’t noise
Comment from Hotel Management
25 Oct 2024 by William M, Hotel Management
Dear Ernesto. Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LONDON - SOUTHWARK. I would like to start by apologising to you for the inconveniences you faced during your stay regarding one of our lifts out of service and the lack of support from some of our front desk team members. Further, I apologies on behalf of my team, if you felt that they not given proper explanation or listening to you during or after your arrival . I have taken your point on board and can assure you that I have followed up all issues with the relevant team members and corrective measures and training are given to avoid its re occurrence in future. Also, we're truly sorry to hear about your disappointment throughout your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that your experience fell short of expectations related with the cladding works. Based on the Fire Regulations requirements (Act 2022), our management team is working very hard to improve the building exterior. While the team have put measures in place to minimise the impact on guests, we do understand this may have caused a level of discomfort during your stay. The hotel has installed privacy screens in all guest bedrooms, allowing each customer to enjoy their view while remaining shielded from any disturbances. Once again thank you for providing us the feedback and please do not hesitate to contact me next time you are looking forward to coming in our hotel, as I will make sure that your next stay will be a pleasant experience that we take pride of ourselves. Kind Regards, William M Guest Services Manager
by A verified traveler
Posted 23 Oct 2024
Good location just across river from Blackfriars station. Hotel is under construction. Lift did not work and shower drain was plugged. Breakfast area was crowded and small.
Comment from Hotel Management
23 Oct 2024 by Rimsha , Hotel Management
Dear Robin , Thank you very much for taking the time to review our property. I am pleased to read that you had a nice overall stay and you enjoyed our central location. We would like to apologise to you for the inconvenience you had to face with the lift. We would like to let you know that we have three lifts in the hotel , which are accessible to all the floors as well , we would like to apologise to you if you were not informed upon check-in. Looking forward to welcoming you in a not distant future, Kind Regards, Rimsha A. Guest Service Manager
by A verified traveler from BIRMINGHAM
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Rimsha , Hotel Management
Dear David,Thank you very much for reviewing our property.I am glad to read that you had a nice overall stay with us .Looking forward to welcoming you in a not distant future,Kind Regards,Rimsha A.Guest Service Manager
by A verified traveler
Posted 20 Oct 2024
Great place to stay. Easy pick up and drop off for taxis and coffee shops next door. Staff was friendly and helpful
Comment from Hotel Management
21 Oct 2024 by William M, Hotel Management
Dear Jennifer, Thank you so much for your wonderful review! We hugely appreciate your kind words about the quality of our service. Our team works diligently to ensure that every guest feels at home, and your feedback brings us great pride and joy. I will certainly share your fantastic comments with the entire team. We look forward to welcoming you back to our hotel in the near future. Wishing you all the best, Kind regards, William Mendez Guest Services Manager
