Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakham
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Yana , Hotel Management
Dear Samuel, thank you very much for giving us your valuable feedback. We are pleased that you enjoyed our lovely Breakfast included and the staff was friendly. Our team gets pride in delivering excellent customer service. we will share your positive feedback with the team. thank you once again and we look forward to welcoming you back in future. kind regards: Holiday Inn Express Park Royal
by A verified traveler
Posted 25 Oct 2024
Underground passes by which makes a lot of noise at night.
Comment from Hotel Management
29 Oct 2024 by Yana Paloma , Hotel Management
Dear Guest, thank you very much for giving us your valuable feedback. We are pleased that you enjoyed our lovely Breakfast included and the staff was friendly. Our team gets pride in delivering excellent customer service. But apologies for any inconvenience caused that we didn't meet your expectations. But I hope that we could make things better for you if you decided to stay again in our hotel. Kind Regards, Team Park Royal.
by A verified traveler from Mumbai
Posted 23 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Yana Paloma , Hotel Management
Thank you for providing this feedback to us. We are very disappointed to hear that you did not receive the excellent service that we pride ourselves during your recent stay at Holiday Inn Express Park Royal. We take feedback from our guests very seriously and are saddened to see your disappointment. but apologies for any inconvenience caused by these circumstances and I can assure you that we took the time to review those points with most attention to rectify those situations in our service delivery standards. Looking forward to welcoming you in the future. With renewed apologies, Kind Regards: Holiday Inn Express Park Royal.
by A verified traveler
Posted 3 Oct 2024
Good overall but building is older. Conveniently located next to the tube.
Comment from Hotel Management
7 Oct 2024 by Yana Paloma , Hotel Management
Dear Karen, I would like to first and foremost thank you for taking the time to provide us with your feedback. We always value our guests’ comments and impressions, and I would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality. Firstly, we would like to apologize for any inconvenience caused by this circumstance, and I can assure you that we took the time to review those points with most attention to rectify those situations in our service delivery standards. Looking forward to welcoming you in the future. With renewed apologies, Kind Regards: Holiday Inn Express Park Royal.
by A verified traveler
Posted 29 Sep 2024 on Hotels
Hotel lacked cleanliness as my hotel walls had fingerprints and dirt marks. Carpet was extremely worn. No face towels during my stay. Hotel door knob broke simply from opening the door so I had to wait a couple of hours for it to get fixed before I could go out and explore London. Reception that checked me in was exceptional and the manager that checked me out was great as well.
Comment from Hotel Management
1 Oct 2024 by Yana Paloma , Hotel Management
Thank you for providing this feedback to us. We are very disappointed to hear that you did not receive the excellent service that we pride ourselves on during your recent stay at Holiday Inn Express Park Royal. We take feedback from our guests very seriously and are saddened to see your disappointment. but apologies for any inconvenience caused by these circumstances and I can assure you that we took the time to review those points with most attention to rectify those situations in our service delivery standards. also glad to hear that our staff was giving a great customer service during your stay. we are Looking forward welcoming you again in the near future. With renewed apologies, thank you from Holiday Inn Express Park Royal.
by A verified traveler
Posted 18 Sep 2024 on Hotels
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Yana Paloma , Hotel Management
Dear Guest thank you for your recent stay at holiday inn express park royal. we really appreciate your business. your feedback is very importance to us which help us to improve our guest service. we glad to see that you enjoyed your stay with us, we will share your positive feedback with the team. thank you once again and we look forward to welcoming you back in future. kind regards: Holiday Inn Express Park Royal.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Yana Paloma , Hotel Management
Dear Maria thank you for your recent stay at holiday inn express park royal. we really appreciate your business. your feedback is very importance to us which help us to improve our guest service. we glad to see that you enjoyed your stay with us, we will share your positive feedback with the team. thank you once again and we look forward to welcoming you back in future. kind regards: Holiday Inn Express Park Royal.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Yana Paloma , Hotel Management
Dear Cameron, thank you very much for giving us your valuable feedback. We are pleased that you enjoyed our lovely Breakfast included and the staff was friendly. Our team gets pride in delivering excellent customer service. we will share your positive feedback with the team. thank you once again and we look forward to welcoming you back in future. kind regards: Holiday Inn Express Park Royal
by A verified traveler
Posted 3 Sep 2024
Dirty
The hotel room was smelly
washroom were dirty
Carpet was awfully dirty
Comment from Hotel Management
4 Sep 2024 by Yana Paloma , Hotel Management
Thank you for providing this feedback to us. We are very disappointed to hear that you did not receive the excellent service that we pride ourselves on during your recent stay at Holiday Inn Express Park Royal. We take feedback from our guests very seriously and are saddened to see your disappointment. but apologies for any inconvenience caused by these circumstances and I can assure you that we took the time to review those points with most attention to rectify those situations in our service delivery standards. Looking forward to welcoming you in the future. With renewed apologies, Kind Regards: Holiday Inn Express Park Royal.
