Ratings based on 952 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Clean and friendly
Comment from Hotel Management
14 Nov 2024 by Hotel Operations Manager , Hotel Management
Thanks for the reviewRobel
by A verified traveler
Posted 10 Nov 2024
Good for the price :)
Comment from Hotel Management
11 Nov 2024 by Noel, Hotel Management
Dear Cassandra, thank you for your score , we are glad to see that you had a pleasant stay with us , we love to see you again on another occasion. Kind regards, Noel, NIght Team Leader.
by A verified traveler
Posted 2 Nov 2024
The service was amazing and the tube was conveniently located.
Comment from Hotel Management
2 Nov 2024 by Noel, Hotel Management
Thank you Ronald, for your score, we are glad to see that you had a pleasant stay with us. We love to see you again on another occasion. Kind regards, Noel, Night Team Leader.
by A verified traveler
Posted 22 Oct 2024
Perfect location to stay for visiting the Eventim Apollo - with easy access to public transport...room and facilities excellent.
Comment from Hotel Management
22 Oct 2024 by Hotel Operations Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Robel
by A verified traveler
Posted 21 Oct 2024
Excellent accommodation nice and easy to every thing
Comment from Hotel Management
21 Oct 2024 by Noel. , Hotel Management
Denis, thank you for scoring us, we are glad to see that you had a pleasant stay with us. We love to see you again on another occasion. Kind regards Noel, Night Team Leader.
by A verified traveler
Posted 13 Oct 2024
Great hotel with excellent staff and easy access to the tube. Jaiden was especially helpful during our stay and moved us to a room more accommodating. The breakfast in the morning was well staffed and great for our family to get us going.
Comment from Hotel Management
15 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, JACOB BRADLEY The team will be happy to see they made a good impression.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. Robel
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, bethRobel
by A verified traveler
Posted 9 Oct 2024
Overall a great place to stay, especially if you want to be within walking distance for shopping, eating, and even the train service. Parking fee is $25GBP a day, which is kind of expensive but for the convenience of having your car right there and under surveillance, that's ok I guess. I recommend staying here 👌
Comment from Hotel Management
10 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, PAULIt's lovely to know the location suited your plans.We hope to welcome you back with us again soon!All the best,Robel
by A verified traveler
Posted 9 Oct 2024
A great hotel convenient, good breakfast, clean, comfy. Great shower with Dove products. Tea and coffee. Will come again. Staff lovely too.
Comment from Hotel Management
10 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Angela It's lovely to know the location suited your plans.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. We're glad to hear you were impressed with the facilities.Robel
by A verified traveler
Posted 7 Oct 2024
Overall this is a place I would stay again. Was it the best place? No. But it was more affordable than others. Upon check in, our sink was not draining. How does that pass by the people cleaning the room? The shower leaked on to the floor a small amount, but not too bad.
Most irritating was the quality of the breakfast. Breakfast was the primary reason I stayed here. The food wasn't bad, it just could have been so much better. Anyone who cooks and/orders a hashbrown (which were advertised throughout the hotel) knows that fresh is paramount. Not a single day saw fresh hash browns. It was almost like they were ore fried and then reheated in a microwave and then set out in the heating trays. They were terrible.
There was good variety beyond that, however, it was something we'll advertised and I would have expected higher quality.
Comment from Hotel Management
8 Oct 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Randy We're sorry that the service didn't live up to the standard we're known for. We will share your feedback with the team to make sure that we do better.Please know our team are available 24/7 to fix any issues you experience during your stay. All the very best,Robel
