Ratings based on 950 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
The toilet shower floor was dirty. The room heater was not working. It was very cold room. It was a very poor overall. never again staying in holiday in.
Comment from Hotel Management
19 Dec 2024 by Hotel Operations Manager , Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Abi
by A verified traveler
Posted 15 Dec 2024
Easy to get to the 02 Bus outside or taxi for £10 or a 15 minute walk
Comment from Hotel Management
16 Dec 2024 by HOM, Hotel Management
Thanks for the perfect rating, ANN. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 9 Dec 2024
We had a family room for 4, the pull out bed had a tiny duvet and my children were freezing. We asked for additional covers and a duvet but the hotel didn’t have any/couldnt access them, so my children had to sleep with bath towels over them to keep warm. We had 2 different rooms, we had to move from the 1st one on night 1 because the bed wasn’t made up and nobody could bed sheets! Need more linen/duvet which should be a minimum for a hotel.
Comment from Hotel Management
9 Dec 2024 by HOM, Hotel Management
Hi Gail, thanks for the review. Sorry to see your experience didn't live up to expectation, please drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 8 Dec 2024
Great location for O2. Breakfast fairly poor. Was overcharged £25 from price quoted which Reception could not explain so said they would re-imburse but to date I still have not received the refund!
Comment from Hotel Management
9 Dec 2024 by HOM, Hotel Management
Hi Alison, thanks for the review. It's good to know that our location was handy for your trip. Please drop us a message so we can sort this. All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 7 Dec 2024
Reception staff handled situation extremely well , my partner was so disappointed by the repulsive smell , but the young lady on reception put a smile on her face
Comment from Hotel Management
9 Dec 2024 by HOM, Hotel Management
Hi John, thank you for the feedback. Please feel free to drop us a message so we can discuss this. All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 3 Dec 2024
The Lift was difficult using the room card
Comment from Hotel Management
3 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, Alan All the very best,Abi
by A verified traveler
Posted 30 Nov 2024
Clean, well decorated and the staff were lovely, only issue we had is that the room got way too warm and even with the air con on 17°c it was still blasting out warm air. I do also think upgrading the keys would be good, having the tap ones rather than having to insert them. The contactless ones seem to work a bit more consistently and they’re more accessible to those with mobility issues.
Comment from Hotel Management
2 Dec 2024 by Hotel Operations Manager , Hotel Management
Thanks for the review, KatherineMaking sure you have a clean and comfortable room is our housekeeping team's top priority. Please know our team are available 24/7 to fix any issues you experience during your stay. Abi
by A verified traveler
Posted 28 Nov 2024
Great location. Breakfast is delicious and lits of varieties. Excellent staff.
Comment from Hotel Management
29 Nov 2024 by HOM, Hotel Management
Thanks for the perfect rating, Letitia. We hope to welcome you back and All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 28 Nov 2024
The property was within walking distance to The 02 -which we were visiting.
The staff were very courteous and professional.
The breakfast was quite disappointing. Anemic hash browns, greasy bacon and over cooked sausage. Not at all apetizing!
A shame I had to go and purchase something outside the hotel.
Comment from Hotel Management
29 Nov 2024 by HOM, Hotel Management
Thanks for the perfect rating, Charlotte. We appreciate the feedback and we hope to welcome you back. All the best, Abi - Hotel Operations Manager.
by A verified traveler
Posted 25 Nov 2024
A very good basic hotel with exactly what you need in it. I wish the restaurant had had more options because there wasn't anything for my autistic son to eat. Free breakfast was reasonable but the coffee was hideous.
Comment from Hotel Management
26 Nov 2024 by Hotel Operations Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Abi
