Ratings based on 969 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The windows were not able to open. Room was a little bit stuffy. Bed was comfortable. Janet, the lady on the front desk was very helpful as she kept my son’s package of cheese which he was taking back to the USA in the hotel fridge. Breakfast was okay, only one type of egg which was scrambled and I would think we powdered instant eggs.
Comment from Hotel Management
21 Nov 2024 by Jan, Hotel Management
Dear RitaThankyou for your review we are glad that you enjoyed your stay, I am sorry that your windows did not open but am glad to hear that Janet was very helpful to you, also you enjoyed your breakfast.Kind RegardsReception Team
by A verified traveler
Posted 9 Nov 2024
Absolutely brilliant hotel really clean and comfortable, Maurice at breakfast time really made our stay that bit better, wonderful recommendations and always had a smile, we will be back.
Comment from Hotel Management
9 Nov 2024 by Marinela, Hotel Management
Dear Andrew,Thank you so much for the wonderful feedback! We're thrilled to hear you had a fantastic stay and that Maurice made your breakfast experience extra special. Your kind words mean a lot to us, and we look forward to welcoming you back soon!Best Regards,Marinela.NFront Office Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Marinela, Hotel Management
Dear Neil,Thank you for your positive review! We're glad you enjoyed your stay and appreciate the feedback. We hope to welcome you back soon for another great experience!Best Regards,Marinela.NFront Office Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Marinela, Hotel Management
Dear Oral M,We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is very important to us, and we take all comments seriously as we continually work to improve our services. If there’s anything specific you’d like to share or discuss further, please feel free to reach out. We hope for the chance to welcome you back for a much better experience in the future.Best Regards,Marinela.NFront Office Manager
by A verified traveler
Posted 19 Oct 2024
Location, close to the center of the city.
Comment from Hotel Management
28 Oct 2024 by Marinela, Hotel Management
Dear Pierre,We’re truly sorry to hear that your experience didn’t meet your expectations. Your feedback is very important to us, and we take all comments seriously as we continually work to improve our services.Thank you for highlighting our convenient location near the city center! We’re glad it added to the enjoyment of your stay. We hope for the chance to welcome you back for a much better experience in the future.Best Regards,Marinela.NFront Office Manager
by A verified traveler
Posted 19 Oct 2024
Nothing special about the property or the area.
Comment from Hotel Management
19 Oct 2024 by Jan, Hotel Management
Dear PierreThank you for your comments we are sorry we did not live up to your expectations on this occasion.Hopefully you will give us another chance soon.Kind RegardsJanetGuest Services Manager
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Jan, Hotel Management
Thank you for your kind response look forward to welcoming you again soonRegardsJanet Weatherall
by A verified traveler
Posted 12 Oct 2024
Nice but the area is not
Comment from Hotel Management
12 Oct 2024 by Marinela, Hotel Management
Dear Elizabeth,Thank you for your feedback! We're glad you enjoyed your stay with us. We understand that the area may not have met your expectations, but we hope the comfort of our hotel and service made your experience enjoyable. We hope to welcome you back soon!Best Regards,Marinela.NFront Office Manager
by A verified traveler
Posted 9 Oct 2024
Clean, well planned facility, intelligent, helpful, friendly staff.
Comment from Hotel Management
10 Oct 2024 by Noelia, Hotel Management
Dear Rowena,Thank you very much for choosing to stay with us and giving us your valuable feedback.It is very rewarding for us to get a 5 star review! We are very pleased hotel exceed your expectations, specially regarding our lovely staff!We are looking forward to welcoming you again in our Hotel.Kind Regards,Noelia and Team Earls Court
by A verified traveler
Posted 9 Oct 2024
We had stayed at 3 Holiday Inn Express properties during our recent trip to Ireland Scotland and England. This was not clean at all, they also use some type of aerosol product to cover up odours which takes your breath away. On a positive note staff were friendly and moved us to another room which was a little better but not to the Holiday Inn standards we were used to.
Comment from Hotel Management
9 Oct 2024 by Marinela, Hotel Management
Dear David,Thank you for sharing your experience with us. We're truly sorry to hear that your stay did not meet the standards you expected, especially in terms of cleanliness. We take these concerns seriously and will review our cleaning practices to ensure they meet the high standards our guests deserve. We're glad our team was able to assist by offering an alternative room, and we appreciate your kind words about their service. Your feedback is invaluable in helping us improve, and we hope to have another opportunity to provide you with a more positive experience in the future.Best Regards,Marinela.NFront Office Manager
