Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Barbara Morales, Hotel Management
We greatly appreciate you sharing your experience with us regarding your recent stay at Holiday Inn Brentford Lock.
by A verified traveler
Posted 10 Nov 2024
It was ideal for the purpose of our visit & transport options
Comment from Hotel Management
11 Nov 2024 by Barbara Morales, Hotel Management
We greatly appreciate you sharing your experience with us regarding your recent stay at Holiday Inn Brentford Lock.
by A verified traveler
Posted 1 Nov 2024
A good location hotel with good breakfast
Comment from Hotel Management
3 Nov 2024 by Victoria.c, Hotel Management
Thank you sincerely for taking the time to share your experience of our hotel. We are thrilled to hear that you had a wonderful stay with us. Our team is truly dedicated to providing exceptional service, and your positive feedback is incredibly motivating. We look forward to the pleasure of hosting you again in the future.Best regards
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Victoria.c, Hotel Management
We greatly appreciate you sharing your experience with us regarding your recent stay at Holiday Inn Brentford Lock.
by A verified traveler
Posted 12 Oct 2024
The property was conveniently located
But the breakfast let it down, not well stocked or well presented, Staff was not adequately trained in service, with extremely slow
Comment from Hotel Management
19 Oct 2024 by Victoria.c, Hotel Management
Thank you for your honest review. We regret to hear that your recent stay fell short of your expectations. Your feedback is invaluable to us, and we will ensure that your comments are shared with our team for reflection and improvement. We sincerely hope for another chance to welcome you back in the future and provide you with a more satisfying experience.Warm regards,
by A verified traveler
Posted 12 Oct 2024
Room was large, walking distance to shops and dining. Great continental breakfast. We enjoyed this hotel more than the 5 star we stayed at in London for part of the trip.
Comment from Hotel Management
19 Oct 2024 by Victoria.c, Hotel Management
Thank you sincerely for taking the time to share your experience of our hotel. We are thrilled to hear that you had a wonderful stay with us. Our team is truly dedicated to providing exceptional service, and your positive feedback is incredibly motivating. We look forward to the pleasure of hosting you again in the future.Best regards,
by A verified traveler
Posted 10 Oct 2024
Does what it says on the tin. Perfectly satisfactory budget hotel in easy to find location with parking below.
Comment from Hotel Management
12 Oct 2024 by Victoria.c, Hotel Management
We greatly appreciate you sharing your experience with us regarding your recent stay at Holiday Inn Brentford Lock.Your feedback holds immense value for us as we strive to enhance our services and ensure a memorable guest experience. Your insights will guide us in making necessary improvements to our brand.
by A verified traveler
Posted 9 Oct 2024
Staff did not want to help with changing dates for booking at my fault but got onto it in 5 mins of making booking which they said contact Expedia for booking change then got AI which wanted to charge me more for booking so I lost 250.00 dollars for a simple mistake on my behalf but admitted it was my fault. As pensioners that is a lot of money to loose also not happy with Expedia as they can see I've booked a lot of hotels through them
Comment from Hotel Management
12 Oct 2024 by Victoria.c, Hotel Management
thank you for your honest review. We regret to hear that your was unable to stay and that your booking was non refundable booking
by A verified traveler
Posted 5 Oct 2024
Staff were very courteous and ensure my stay went well. My room was very clean. I had no concerns with noise.
Comment from Hotel Management
7 Oct 2024 by vicki.c, Hotel Management
Thank you sincerely for taking the time to share your experience of our hotel. We are thrilled to hear that you had a wonderful stay with us. Our team is truly dedicated to providing exceptional service, and your positive feedback is incredibly motivating. We look forward to the pleasure of hosting you again in the future.Best regards,
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by vicki.c, Hotel Management
Thank you sincerely for taking the time to share your experience of our hotel. We are thrilled to hear that you had a wonderful stay with us. Our team is truly dedicated to providing exceptional service, and your positive feedback is incredibly motivating. We look forward to the pleasure of hosting you again in the future.Best regards,
