Ratings based on 810 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Excellent hotel.
Comment from Hotel Management
3 Dec 2024 by Bill Fisher, Hotel Management
Hi Junior,Thank you so much for your review. I'm delighted you had an excellent stay with us and I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Perfect central location, really near tube station.
All staff we came into contact with were friendly and helpful.
Comment from Hotel Management
26 Nov 2024 by Bill Fisher, Hotel Management
Hi Sally,Thank you for taking the time to leave a review. I'm delighted that our central London location was perfect for your travels around the city and all the fantastic attractions, and that the team were all friendly and helpful.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Good experience
Comment from Hotel Management
26 Nov 2024 by Bill Fisher, Hotel Management
Hi Jon,Thank you for your review. It's great to hear you had a good experience when staying at our hotel and we hope for an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 13 Nov 2024
It was an okay experience
Comment from Hotel Management
14 Nov 2024 by Bill Fisher, Hotel Management
Hi mubarak,Thank you for taking the time to provide valuable feedback about your stay. All feedback is considered carefully as we strive to continuously improve our standards to make your next stay even more amazing.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Bill Fisher, Hotel Management
Hi Brett,Thank you for your review. I'm absolutely thrilled your enjoyed your stay and hope to see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager
by A verified traveler from Toronto
Posted 4 Nov 2024
Room was not clean, the air smelt of must or mold (or both), the blinds barely closed and the shower head was not attached to the railing on the wall (had been broken off). Overall a terrible experience.
Comment from Hotel Management
4 Nov 2024 by Bill Fisher, Hotel Management
Hi David,Thank you for your review. I was really sorry to read about your disappointing experience and I can only apologise that the problems with your room had not been picked up prior to your arrival. Please be assured this will be addressed with Housekeeping to prevent future shortfalls of your usual standards and I hope you'll give us a chance to make it up to you in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Professional and polite staff who made you feel welcome
Comment from Hotel Management
4 Nov 2024 by Bill Fisher, Hotel Management
Hi Craig,Thank you so much for your lovely review. I'm delighted you experienced our usual friendly, helpful service and it will be a pleasure to share your kind words with the team.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Breakfast was not as per the standard of novtel, the rooms view outside not great. Beds were squeaky
Comment from Hotel Management
4 Nov 2024 by Bill Fisher, Hotel Management
Hi Manoj,Thank you for your review. I'm so sorry to hear that your experience fell short of your expectations. Feedback about our breakfast buffet is usually really positive so we'll be discussing your comments to make sure our standards don't slip again in the future.I'm grateful for your feedback and hope you'll give us a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Bill Fisher, Hotel Management
Hi Giancarlo,Thank you so much for your fantastic review. I'm glad you enjoyed your stay with us and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Bill FisherGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Bill Fisher, Hotel Management
Hi Chelsea,Thank you so much for your review. I'm absolutely delighted that you had such a great stay with us and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager
