Ratings based on 201 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bexleyheath
Posted 21 Nov 2024
Parking is expensive at £17 a day.
Comment from Hotel Management
22 Nov 2024 by Yamuna Jayawardana, Hotel Management
Dear Karl,Thank you for the 5 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler from Carshalton
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Yamuna Jayawardana, Hotel Management
Dear Sinthiya,Thank you for your 5/5 rating! Wishing you a wonderful day!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Yamuna Jayawardana, Hotel Management
Dear Samantha,Thank you for your 5/5 rating! Wishing you a wonderful day!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 15 Oct 2024
Was comfortable at the hotel and it was convenient, definitely stay again
Comment from Hotel Management
18 Oct 2024 by Yamuna Jayawardana, Hotel Management
Dear Paul,Thank you so much for your feedback! We're thrilled to hear that you had a comfortable stay and found our location convenient. It means a lot to us that you'd choose to stay with us again. We look forward to welcoming you back soon!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Yamuna Jayawardana, Hotel Management
Dear Elite,Thank you for the 5 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Yamuna Jayawardamna, Hotel Management
Dear Kam,Thank you for the feedback!Best Regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 20 Aug 2024 on Hotels
Dear whom this may concern
I stayed at the hilton Hotel on the 13th August for one night on a special occasion with my partner as we like this hotel and have stayed before which was pleasant.
Unfortunately we were very disappointed this time for various reasons. Only one channel worked on the TV and as we were trying to fix it, we had a complaint about noise. It made us feel very uncomfortable for the rest of the evening as we weren't actually making any.
In the morning I woke to make us coffee to find there was no milk, coffee or sugar. I called reception which then took 20 minutes for someone to bring.
I wouldn't usually complain as I like this hotel but I found the stay very unsatisfying and feel that I have to email, we paid £120 so as you can understand I'm very disappointed.
If there's anything that can be done il be very grateful
Thankyou
Jessica
Comment from Hotel Management
21 Aug 2024 by Anita, Hotel Management
Dear JessicaWe were disappointed to learn about your recent experience, and would like to extend our sincere apologies for the inconvenience.At Hilton London Croydon, we take guest feedback very seriously and we assure you that appropriate measures will be taken to address the issues you have brought to our attention. We are committed to providing the highest level of service to our guests, and saddened that we fell short in your case. If you would like to discuss this matter further, please do not hesitate to contact our Hotel.Nonetheless, we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 15 Aug 2024
Nearby property overgrown and scruffy
Comment from Hotel Management
30 Sep 2024 by Yamuna Jayawardamna, Hotel Management
Dear Janet,Thank you for the 4 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Yamuna Jayawardamna, Hotel Management
Dear Guest,Dear Janet,Thank you for the 5 out of 5 rating.Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
by A verified traveler
Posted 10 Aug 2024
Nice, clean, lovely hotel. Safe where professional and friendly.
Comment from Hotel Management
30 Sep 2024 by Yamuna Jayawardamna, Hotel Management
Dear Esther,Thank you for your kind words! We're delighted to hear that you found the hotel nice, clean, and lovely. It's also great to know that our staff made a positive impression with their professionalism and friendliness. We hope to welcome you back soon for another wonderful stay!Best regards,Yamuna JayawardanaGuest Relations ManagerHilton London Croydon
