Ratings based on 991 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
We booked this last minute for trip to twickenham. Looked at the reviews. Probably should have looked deeper.
The hotel is used to house asylum seekers as well as paying guests. Hence no facilities. No restaurant. Pool. Or gym. Not a real problem. But the added security staff in reception didnt put you at ease when you walk in past the loud music listening cannabis smoking men sitting around.
We went to our room.
It had been serviced apparently as we checked in just before the 3pm time.
However. In the bed and on the pillows we found short black curly hairs. !
In the bathroom by the towel rail we found dried blood splattered stains on the wall and then more on the wall by the main door.
The table was damaged.
The carpetted floor was covered with 'bits'
We initially dropped our stuff and dashed out to make the game so noticed all this when we returned in the evening. Too late to get another room.
On our return after the day. We were hit by the strong smell of cannabis from the corridors to our room.
We were just hapoy to leave first thing.
Mentioned the isses to the staff and they advised to email the GM to which ive done, so we'll see if there's a reply.
Honestly. Id give this one a wide berth. Infact id never go back again !!!
I emailed the general manager. He did not reply to my email and after 4 days and chaser. He replied saying it was our opportunity to raise it before the evening so an alternative room could be found. No refund ! No gesture of good will
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Comment from Hotel Management
15 Nov 2024 by Jorgen, Hotel Management
Good morning,Thank you for leaving your review. I was expecting it as you stated in your complaint "I have yet to post an Expedia review". As mentioned in my email we could have moved you to another room had you raised the issue right away. When complaining upon check out it is too late for the hotel to rectify it.Yours sincerelyJorgen RasmussenGeneral Manager
by A verified traveler
Posted 1 Nov 2024
When I first drove into the car park I knew something wasn't right as there were strange men hanging around and smoking. Then when I checked in I saw about 8 peaople just around a table in the corner of the reception area which was strange. A day before I was notified by email that the facilities were closed for the swimming pool, restaurant, bar and sauna which I was very disapointed to find out without any reason and wasn't clear when I made the booking. Also it was too late to book another hotel at such short notice. Then I was at the lift and spoke to a man asking if he was staying here and he replied that he's been living there for a year and also another person was living there for 3 years. Then I knew what I was expecting that this hotel is for housing people and more like a hostel than a hotel. This is not a problem, but I would have like to have been notified or advised as if i brought my chilldren I don't think he would have been a safe please. The staff were very abrupt and not helpful at all. I wouldn't stay here again.
Comment from Hotel Management
11 Nov 2024 by Meghna Mehta, Hotel Management
Dear Dan. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations your comments will be pass on to the concern departments and necessary action will be taken but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 24 Oct 2024
Great location, friendly staff. Big clean room. Free wifi & free parking. Perfect stay
Comment from Hotel Management
25 Oct 2024 by Meghna Mehta, Hotel Management
Dear Usha, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 6 Oct 2024
run down
Comment from Hotel Management
7 Oct 2024 by Meghna Mehta, Hotel Management
Dear Tashane. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Meghna Mehta, Hotel Management
Dear Kyle. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Jorgen, Hotel Management
Thank you for leaving your rating. I am sorry that we did not meet your expectations but I hope we get a chance to retore your confidence in the hotel sometime in the future.Best regardsJorgen RasmussenGeneral Manager
by A verified traveler
Posted 19 Sep 2024
this time stay was utterly bad. called reception for pillows, no one came. as i entered the room my bed sheet was wet. i called asking for spoons and no one came
by A verified traveler
Posted 18 Sep 2024
Is not the hotel it used to be, is hosting lots of refugees and too many refugee men standing in the corridors, outside and in the car park playing loud music and smoking at the front door of the hotel. My room’s window was broken couldn’t close it and had to report it. Terrible experience will not come back their ever again
Comment from Hotel Management
19 Sep 2024 by Meghna Mehta, Hotel Management
Dear Mohamed. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 18 Sep 2024
Horrible place - do not stay
Comment from Hotel Management
19 Sep 2024 by Meghna Mehta, Hotel Management
Dear Ravleen. Thank you for your review and for staying with us. I am sorry that we didn't meet your expectations but I hope to see you back again. Best regards Meghna Mehta Front Office Manager
by A verified traveler
Posted 14 Sep 2024
The property was nice
Comment from Hotel Management
16 Sep 2024 by Meghna Mehta, Hotel Management
Dear Leon, Thank you very much for your very nice review and for staying with us. I hope that we will see you back very soon. Best regards Meghna Mehta Front Office Manager
