2/10 Terrible
Charles
Traveled with partner
Nov 14, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this last minute for trip to twickenham. Looked at the reviews. Probably should have looked deeper.
The hotel is used to house asylum seekers as well as paying guests. Hence no facilities. No restaurant. Pool. Or gym. Not a real problem. But the added security staff in reception didnt put you at ease when you walk in past the loud music listening cannabis smoking men sitting around.
We went to our room.
It had been serviced apparently as we checked in just before the 3pm time.
However. In the bed and on the pillows we found short black curly hairs. !
In the bathroom by the towel rail we found dried blood splattered stains on the wall and then more on the wall by the main door.
The table was damaged.
The carpetted floor was covered with 'bits'
We initially dropped our stuff and dashed out to make the game so noticed all this when we returned in the evening. Too late to get another room.
On our return after the day. We were hit by the strong smell of cannabis from the corridors to our room.
We were just hapoy to leave first thing.
Mentioned the isses to the staff and they advised to email the GM to which ive done, so we'll see if there's a reply.
Honestly. Id give this one a wide berth. Infact id never go back again !!!
I emailed the general manager. He did not reply to my email and after 4 days and chaser. He replied saying it was our opportunity to raise it before the evening so an alternative room could be found. No refund ! No gesture of good will
P
Charles
Stayed 1 night in Nov 2024