Ratings based on 243 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 23 Dec 2024
Great value for central London. Booking the larger rooms is well worth the extra cost.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Guest Relations Manager , Hotel Management
Dear Whitney, thank you for your 5/5 score. We hope we have the chance to welcome you back again.
by A verified traveler
Posted 13 Dec 2024
Staff are great. Location is good. Rooms are very tired and dated. Shower is not the best, bed is rock hard and very uncomfortable. All in all it’s average - but very clean and staff are friendly.
Comment from Hotel Management
14 Dec 2024 by Guest Relations Manager , Hotel Management
Dear Keith, thank you for your valued feedback.We are sorry that things were not quite right, your feedback has been shared with our management team for review. We use all feedback for retraining and improvement purposes. We hope to have the chance to welcome you back again. Merry Christmas from the team.
by A verified traveler
Posted 5 Dec 2024
Loved this hotel. Staff was very attentive. Hotel was spacious and super clean. The area was quiet and super safe. The tube was 2 blocks away. We were 1 block away from restaurants, shops and convenient store. What we loved the most was how close it was to tourists areas.
Comment from Hotel Management
5 Dec 2024 by Guest Relations Manager , Hotel Management
Dear Bertha, thank you for your kind words and review. We are delighted you enjoyed your stay and made the most of our convenient location. We hope to welcome you back again.Happy holidays from all of us.
by A verified traveler
Posted 2 Dec 2024
Great location!
Comment from Hotel Management
3 Dec 2024 by Guest Relations Manager , Hotel Management
Dear Joseph, we are glad you liked our super location and we hope to welcome you back again soon.
by A verified traveler
Posted 18 Oct 2024
All of above checked
Comment from Hotel Management
20 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Robert, thank you for your review and we are delighted you enjoyed your stay.We hope to be able to serve you again in the future.
by A verified traveler
Nice simple Hot
Posted 17 Sep 2024 on HotelsNice property, bed was a bit hard though. Very attentive and friendly staff
Comment from Hotel Management
17 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Elizabeth, thank you for your 10/10 score and kind words about our staff. We will be sure to pass your comments along as it means so much.We hope there is an opportunity to serve you again.
by A verified traveler
Brilliant stay
Posted 25 Aug 2024 on HotelsThe rooms are a fantastic size and the little kitchenette was a brilliant addition. Room was cleaned every day and clean towels provided. The staff were lovely and friendly. Would stay again. Good location close to underground.
Comment from Hotel Management
27 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Abby, thank you for your lovely feedback of our hotel and staff. We are delighted you enjoyed your visit and we hope we have the chance to welcome you back again.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Jane, thank you for your score and we hope we have the chance to welcome you back again.
by A verified traveler
Great location, nicely sized rooms
Posted 26 Jul 2024 on HotelsRoom was a good size and clean overall. Great location with access to Underground station and bus stops just a few minutes' walk away. Also lots of dining and shopping options nearby. Front desk staff were friendly. Only negative was London was experiencing higher then usual temperatures and the room was quite warm. There was no A/C (as seems to be normal in London) and the window was hard to open. The fan supplied by the hotel was quite small.
Comment from Hotel Management
29 Jul 2024 by Guest Relations Manager , Hotel Management
Dear James, thank you for your valued feedback. We are glad you enjoyed your stay.As the hotel does not have AC,during the warmer months when it is warmer outside it certainly does make it warmer inside. Your comments duly noted.We hope we can welcome you back again.
