Ratings based on 829 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Guest Relations Manager , Hotel Management
Dear Shelley, thank you for taking the time to review your stay, we appreciate your time.With all good wishes
by A verified traveler
Posted 18 Nov 2024
The maintenance is poor.
Comment from Hotel Management
18 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Sheryl, thank you for your invaluable feedback. We are sorry that things were not quite right.Your insights are invaluable as we continiously strive to improve our offerings and create a better stay experience.
by A verified traveler
Posted 30 Oct 2024
It's an ok hotel
Comment from Hotel Management
31 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Herve, thank you for taking the time to share your thoughts, we appreciate it.We hope we can welcome you back again.
by A verified traveler
Posted 18 Oct 2024
TV didn't work, but overall comfortable for 1 night
Comment from Hotel Management
20 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Neil, thank you for your valued feedback and we are sorry to for the inconvenience with the TV.We hope we have the chance to welcome you back again.
by A verified traveler
Posted 30 Sep 2024
The breakfast was very good, a bit expensive but good
Comment from Hotel Management
1 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Maria, thank you for your valued feedback and we are glad you enjoyed breakfast. Your comments about the price are noted and shared with our operating team for their information. We hope to welcome you back again.
by A verified traveler
Posted 23 Sep 2024
Very conveniently situated in a nice area and a pleasant property.
Comment from Hotel Management
23 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Andrew, thank you for your valued feedback and we hope we have the chance to serve you again soon.
by A verified traveler
Posted 30 Aug 2024 on Hotels
There was no fan or AC in the room the heating was unbearable
Comment from Hotel Management
31 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Christopher, thank you for your valued feedback and we are sorry the room was uncomfortable. The hotel does not have AC, this is not listed in our facilities and services. All rooms have desk fans in the wardrobe, we are sorry you missed it.Our team are always on hand for assistance with additional items, such as extra fans which can be requested from the team.We hope we have the chance to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Posted 29 Aug 2024
Nice clean hotel
Comment from Hotel Management
31 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Sukhlinder, thank you for your positive feedback and we hope we have the chance to welcome you back again.
by A verified traveler
Wow worst stay especially breakfast
Posted 25 Aug 2024 on HotelsLoaction good but said it had a bar it was just fridge the brooze in it x confortable bed very dated looks staying at my nans nack is 70s breakfast was terrible really geasy harshbowns and sausage i was was well all day its was disgusting
Comment from Hotel Management
27 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Jenna, thank you for your feedback and we are sorry you did not have a good stay experience.All feedback is used to help us to improve and your comments are noted and has been sent to our operations team for review.We hope we have a chance to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Terrible broken “hotel”
Posted 16 Aug 2024 on HotelsTatty old fashioned grotty hotel .. unhelpful staff who struggle with basic English. I actually gave up on getting a VAT receipt after several minutes of asking !
Tiny room broken TV, broken toilet seat, broken toilet roll holder, grotty kettle in an antiquated cabinet, faded carpet, sloping room ( my feet were higher than my head when lying on the bed)
I stayed in room 207 and paid £530 for 4 nights ….cooked breakfast was £25 ! extra per day continental breakfast was £19 !
So obviously never ate there
Photos of the garden looked good in reality it was pathetic broken chairs rubbish bins ladders & paint pots strewn around you just wouldn’t want to sit there
Comment from Hotel Management
17 Aug 2024 by Guest Relations Manager , Hotel Management
Dear Paul,Our aim is to always ensure all of our guests have a safe, comfortable and enjoyable stay and we are sorry this was not reflected in your recent visit.Your comments are noted and has been shared with the senior team for review. We use all feedback to help us to make changes for improvement.Our workforce is multinational and many of our staff, English is not their first language. We are working with them to as they learn and progress and we thank you for your patience.We hope there is an opportunity to welcome you back and provide you with a better stay experience in the future.
