Ratings based on 369 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
The room was very large. It was a little noisy because we needed the windows open to get fresh air. Other that it was great. The staff was very friendly and helpful. We would stay there again.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Robert, thank you for your positive feedback. We are delighted that you enjoyed your recent visit.Sorry to hear it was a little noisy, being so central comes with it's challenges. We do we have the great pleasure of serving you again in the future.
by A verified traveler
Posted 15 Sep 2024
OK BUT NOT VERY SPACEOUS.
Comment from Hotel Management
16 Sep 2024 by Guest Relations Manager , Hotel Management
Thank you for your valued feedback. We offer different room sizes according to booking made. We hope to welcome you back again!
by A verified traveler
Posted 15 Sep 2024
Booked a triple room and found one bed infested with spiders, crawling insects, inside pillow and under the bed sheet. Requested to change room but was told no other room available. Only managed to change to another room on the next day. The fixtures in the room is very old with a TV that is not working. Shower point is old & dirty with very low water pressure. Hardly able to wash face, not to mention bathing. Will not recommend anyone to this ‘hotel’.
Comment from Hotel Management
16 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Peng Khean, we are sorry to hear your expectations were not met following your recent stay. We apologize for any shortcomings on our part and for any cleaning issues which do not meet our normal high standards. Your comments are all noted and has been shared with the oeprations team for review. We use all feedback to help us to improve.Thank you for your time.
by A verified traveler
Posted 13 Sep 2024
Spacious rooms
Comment from Hotel Management
16 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Thana, thank you for scoring us and we hope we can welcome you back again.
by A verified traveler
Posted 3 Sep 2024
Really terrific location, within walking distance of both museums and shows. Great area to stay while in London.
Had a kitchenette with mini fridge which was great for keeping breakfast and fruit.
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager , Hotel Management
Dear James, thank you for your valued feedback and 5/5 score. We are delighted you enjoyed your stay, our central location and the hotel facilities. We hope we have the chance to serve you again.
by A verified traveler
Posted 12 Jul 2024
Nice location, walking distance to the British Museum, restaurants and coffee shops.
Comment from Hotel Management
15 Jul 2024 by Guest Relations Manager , Hotel Management
Dear Erin, thank you for your valued feedback. We appreciate you taking the time to write us a review and we are glad you liked our great location.We hope there is an opportunity to serve you again.
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Guest Relations Manager , Hotel Management
Dear Kris, we are sorry to see that you were not quite happy with your recent stay. Our aim is to ensure all guests leave happy and it is disappointing that you were unsatisfied. We will continue to use all feedback to help us to improve and hope we can welcome you back for a better stay experience in the future.
by A verified traveler
Posted 1 Jul 2024
The hotel was fine and staff very helpful - facilities felt a bit dated. We were in a garden room though so it felt a bit claustrophobic
Comment from Hotel Management
5 Jul 2024 by Guest Relations Manager , Hotel Management
Dear William, thank you for your valued feedback. We are happy to hear you were satified with the service from the team and your stay in general.We note your comments. All feedback is used to help us to improve and we hope we have the chance to welcome you back again.
by A verified traveler
Posted 28 Jun 2024
Ok
Comment from Hotel Management
30 Jun 2024 by Guest Relations Manager , Hotel Management
Dear Matthew, thank you for taking the time to review your stay. We hope we have the chance to welcome you back again.
by A verified traveler
Posted 20 Jun 2024
Excellent customer service. Great location
Comment from Hotel Management
22 Jun 2024 by Guest Relations Manager , Hotel Management
Dear Stephen, thank you for taking the time to review us. We are delighted to hear you were happy with our service and we hope to be able to serve you again in the future.
