Ratings based on 85 Verified Reviews

3.9 out of 5
95% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 29 Jun 2022
We were bumped by the Grange Blooms hotel into their less attractive but nearby sister hotel, the Grange Whitehall. Great location, but a very average hotel, falling apart a bit.
Comment from Hotel Management
5 Jul 2022 by Guestrelations manager , Hotel Management
Dear Jonathan, thank you for taking the time to review your stay. We are glad you enjoyed your stay in our superb, central location.
2 out of 5
by A verified traveler

Posted 26 Nov 2021
Comment from Hotel Management
29 Nov 2021 by Grange Blooms Hotel, Hotel Management
Dear Sir/Madam, Thank you for your feedback, we appreciate you taking the time to write about your recent stay with us. Best regards, Management
3 out of 5
by A verified traveler

Posted 19 Oct 2021
We got the hotel to book in at 2.15pm, the E-Mail confirmed that the book in time was 2.00pm. We were told by the receptionist that it was 3.00pm book in, I showed her the E-Mail and was told the room was not ready and if I wanted to complain then to contact head office. Totally unsympathetic and offered no apology at all. The Duty Manager Fruzsina then stepped in and was the polar opposite, helpful, apologetic and offered us a free breakfast. The hotel was lovely, it was a shame that the receptionist gave such an unfriendly and unforgiven welcome to the guests.
Comment from Hotel Management
26 Oct 2021 by Grange Blooms Hotel, Hotel Management
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)
4 out of 5
by A verified traveler from Seattle

Posted 13 Sep 2021
This is an ideal location and very quiet. Room 310 overlooked a quiet courtyard and the back of the British museum. It’s an old London building, so don’t expect the most modern amenities - but the trade off is well worth it. I’d recommend it highly.
Comment from Hotel Management
7 Oct 2021 by Grange Blooms Hotel, Hotel Management
Dear Patricia, Thank you for your feedback. We look forward to having the opportunity to welcome you in the near future. Best regards, Management
2 out of 5
by A verified traveler

Poor Quality of Room

Posted 26 Jul 2021 on Hotels
Having been moved at last minute from the Grange Bloom to the Grange White Hall with no reason, we were put into a room that can only be described as the staffs overnight quarters. Having booked a nice looking kings size double room at the Grange Bloom, we found ourselves in a small rom with a drop bed bed that was 1ft off of the floor, uncomfortable as poor quality.
Comment from Hotel Management
8 Sep 2021 by Grange Blooms Hotel, Hotel Management
Thank you for taking the time to share your experience of Grange Blooms, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)​ For any further assistance, please contact Grange Reservations.
5 out of 5
by A verified traveler

Posted 4 Jul 2021
Garden
Comment from Hotel Management
6 Jul 2021 by vh, Hotel Management
Dear Sir/Madam, Thank you for your feedback. Best regards, Management
4 out of 5
by A verified traveler

Recommended

Posted 10 Jun 2021 on Hotels
Helpful staff, clean room
Comment from Hotel Management
15 Jun 2021 by VH, Hotel Management
Dear Matthew, Thank you for your feedback, we really appreciate you taking the time to write about your recent stay with us. Best wishes, Management
4 out of 5
by A verified traveler

Grange Hotels - Montague St

Posted 24 May 2021 on Hotels
Redirected to Grange WhiteHall (next door) - as has been normal this year. Convenient location on a quieter street (although there is some bus traffic) and good price for the size of the room in this area. Welcoming and friendly service with a basic grab-and-go breakfast still being delivered to the room.
Comment from Hotel Management
24 May 2021 by Central Reservations Grange Hotels, Hotel Management
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments & suggestions. We look forward to your return to Grange Hotels on another occasion.
4 out of 5
by A verified traveler

Posted 24 May 2021 on Hotels
Comment from Hotel Management
27 May 2021 by VH, Hotel Management
Dear Tanya, Thank you for your feedback. We look forward to having the opportunity to welcome you in the near future. Best regards, Management
4 out of 5
by A verified traveler

Posted 5 Dec 2020 on Hotels
Comment from Hotel Management
7 Dec 2020 by Robert, Central Reservations Grange Hotels, Hotel Management
Thank you for providing your score & feedback on Grange Blooms Hotel. We look forward to your return to Grange Hotels on another occasion.
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