Ratings based on 964 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Clearly lost our reservation and we were put in a completely different room that i had reserved. Room was tired, rubbish visible outside window, tv didnt work.
Comment from Hotel Management
13 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Paul, thank you for for your feedback. The reservation was not lost, you were moved from a standard classic double room which you reserved and given a complimentary superior room which is larger. We are sorry to hear the TV did not work and that you were generally unhappy with the room and view. Your comments have been shared with our operations team for review as we use all feedback to help us to make improvements where we can.
by A verified traveler
Posted 7 Nov 2024
Location was perfect!
Comment from Hotel Management
9 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Heather, we are delighted to hear you liked our great location. We hope to welcome you back again.
by A verified traveler
Posted 25 Oct 2024
very central, a little bit old
Comment from Hotel Management
27 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Pietro, thank you for your valued feedback and we are delighted to hear you liked our central location.We hope we have the chance to welcome you back again.
by A verified traveler
Posted 17 Oct 2024
Our room was moldy and the bathroom tiles were squishy. This is my first ever review and it was that bad that it made me right this review. The only good thing about this hotel is the staff and the neighborhood
Comment from Hotel Management
22 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Robert, thank you for taking the time to share your thoughts with us. Naturally we are saddened by your comments and expereince. This is not reflective of the usual high standard we are normally noted for. Your feedback has been shared with our operations team for investigation and review. We thank you for acknowledging our wonderful staff and hope there is a chance to welcome you back proovide you with a better stay experience in the future.
by A verified traveler
Posted 12 Oct 2024
All employees are great
Comment from Hotel Management
14 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Seda , thank you for your kind words, we appreciate it so very much.We hope to welcome you back again.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Leigh, we are sorry you were not happy with your recent visit. We hope there is a chance to welcome you back and provide you with a better stay experience.
by A verified traveler
Posted 28 Sep 2024
We felt the room could benefit from some updating and a new mattress.
However we would certainly return when back in London.
Comment from Hotel Management
1 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Wayne, thank you for your valued feedback and we are delighted to hear you would stay stay again.Your comments have been shared with our operations team. We use all feedback to help us to make improvements.
by A verified traveler
Posted 19 Sep 2024
I paid extra for a larger room and they put me in a basement with limited natural light, but were kind enough to move me. A really nice room. TV really rubbish. A/C good. Quiet. Really limited dining or breakfast options. Location good for Piccadilly line, British Museum and walking to Covent Garden. I would stay again just because the rooms are a good size
Comment from Hotel Management
23 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Duncan, thank you for your valued feedback. Rooms are usually allocated based on the room type booked and incidentially some of our largest rooms are in the basement. We appreciate that all guests like this location, though all rooms do have windows and natual light. Your comments are all noted and has been shared with our operations team. We use all feedback to help us to make improvements. We hope there is an opportunity to welcome you back and provide you with a better stay experience in the future.
by A verified traveler
Posted 5 Sep 2024
Great location. Spacious rooms. Close to several tube stations, restaurants, universities and the British Museum.
Comment from Hotel Management
5 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Keith, thank you for your 5* review. We are delighted you enjoyed your stay and we hope to have the pleasure of welcoming you back again
by A verified traveler
Posted 3 Sep 2024
Very quiet property near Russell Square and British Museum. Room was clean and spacious. Staff was polite and helpful.
Comment from Hotel Management
4 Sep 2024 by Guest Relations Manager , Hotel Management
Dear Susan, thank you for your valued feedback and we hope we have the chance to welcome you back again.
