Ratings based on 907 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for reviewing us and we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you soon in the future!Warm regards,Guest Relations Team.
by A verified traveler
Posted 21 Nov 2024
Used this hotel for a conference. Perfectly situated and was lovely.
Comment from Hotel Management
23 Nov 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for reviewing us after your wonderful experience with us at Gem Hotel and our team look forward to welcome you back in the future.Kind regards,Guest Relations Team.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for reviewing us online and we are sorry to learn that your stay was not up to your expectations, and we are always ready to make your less satisfactory stay into a satisfied one on your future stay. We hope to serve you soon to have a better experience.Kind regards,Guest Relations Team
by A verified traveler
Posted 3 Nov 2024
It was a lovely hotel to stay in will definetly be booking again clean friendly good food excelent
Comment from Hotel Management
5 Nov 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your glowing review of Strathmore Hotel. We are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. It is also great to read such kind feedback about our team who take pride in everything they do. We hope that we will have the pleasure of welcoming you on your next visit to London.Kind regards,Guest Relations Team
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank You for your positive score for your stay with us at the Strathmore Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Gem Hotels, Hotel Management
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
by A verified traveler from San Antonio
Posted 11 Oct 2024
Staff were young and seemed somewhat inexperienced. However, they were very attentive and helpful - to the best of their ability. The exterior of the property is under renovation, I wonder if it is under new management with a new staff.
The location and proximity to the metro couldn’t be better. I am a solo traveler, and my room was tiny, but very clean and Had everything I needed. I used the laundry service, had tea in the bar but skipped the breakfast because it was expensive and I found another English breakfast right around the corner. I frequented the pub that is a three minute walk. Good food, good beer, and seemed popular with the locals.
Comment from Hotel Management
15 Oct 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your review and detailed feedback after your stay with us at Strathmore Hotel. It is a great pleasure to learn from your comments that you are impressed with our location, services and facilities available in the room. Also glad that you found our team attentive and helpful! We will use your feedback to help us implement ways to improve guest experience and retrain team members in order to provide a best hotel experience thus far. Please apologize us for the inconvenience caused by the outside renovation and we hope to serve you soon in the future.Kind regards,Guest Relations Team.
by A verified traveler
Posted 11 Oct 2024
I stayed with a family of four. We had a room on the 1st floor (above ground level) and the room was more than adequate for our purposes. Staff was incredible friendly.
The hotel itself is not modern, so if that is what you are looking for you won't find it. That said, the hotel was once a large mansion and exudes old world charm. There is a lovely reception/bar area that is cozy and well-staffed. I loved my stay here and it is less than 5 min. walk from Glouster Road station. Tons of restaurants and shopping nearby. Easy to walk to many neighborhoods in central London. Also, 2 min. from the Natural History museum.
Comment from Hotel Management
15 Oct 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you - your kind comments will be shared definitely with our team. We are truly lucky to be situated in such an enviable location with Restaurants, tube stations and shopping nearby. Also, proud to be in a close proximity to Museums and other attractions. We will ensure to share your appraisals with our team. Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Guest Relations Team.
by A verified traveler from Concord
Posted 10 Oct 2024
We had a wonderful stay. The location is convenient, the room was clean and comfortable, and the staff were attentive and welcoming.
Comment from Hotel Management
10 Oct 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your glowing review of Strathmore Hotel. We are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. It is also great to read such kind feedback about our team who take pride in everything they do. We hope that we will have the pleasure of welcoming you on your next visit to London.Kind regards,Guest Relations Team
