Ratings based on 583 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The floor in our room slopped and the curtains were hanging of the rail, otherwise all was good.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Managment , Hotel Management
Thank you for leaving your kind feedback.
by A verified traveler from Blackpool
Posted 20 Oct 2024
Great location as a 5 minute walk from the Excel and 2 train stations. Easy access to tube and rest of london
The pothole comkng down the road of the bridge didnt help in night time. The staff were lovely. However we had problems with water temperature, and floor condition, nebtioned to management and they resolved it when they were able. Food was great and good peicing as discounted if staying in the hotel
Comment from Hotel Management
25 Oct 2024 by Management , Hotel Management
Thankyou for leaving us some feedback. apologies for the things that dampened your stay.
by A verified traveler
Posted 17 Oct 2024
Staff were amazing. A credit to the hotel.
Comment from Hotel Management
17 Oct 2024 by Thomas - Deputy Manager, Hotel Management
Richard, Thank you for the 5/5 review! This is greatly appreciated! We are so pleased that the staff were able to provide great service - this is something we pride ourselves on. Hopefully, we may be able to welcome you again.
by A verified traveler
Posted 12 Oct 2024
The property was nice enough, very near London city airport but not too bad for noise, the bar/reception area was clean and tidy, and got busy at night, with a good atmosphere. The room we were in was a lovely large room, with en suite shower room. The room was clean and the bed very comfortable, the only slightly strange thing was there was only one curtain over one window, the blinds at the other window did an okay job but there was a gap at the top where light streamed in in the morning, it was fine for us though. The hotel is a five minute walk from the DLR station, so easy access into the centre of London. Overall we had a nice stay here.
Comment from Hotel Management
17 Oct 2024 by Thomas - Deputy Manager, Hotel Management
Caroline - Thank You taking the time to Review! We really do appreciate this. Thank you for informing us of the curtains, I'm not too sure how this slipped our checks! We will have this rectified! On another note - I'm glad you enjoyed our venue, and the atmosphere within! We aim to create a joyous environment for both staff and customers. Hopefully, we may be able to welcome you again!
by A verified traveler
Posted 9 Sep 2024
Little Gem, nice tradirional pubeithgood rooms. Bed was extremely comfy
Comment from Hotel Management
12 Sep 2024 by Management , Hotel Management
Thankyou for leaving a review!
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Management , Hotel Management
Thankyou for your review
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Management , Hotel Management
Thankyou for leaving your review.
by A verified traveler
Posted 12 Aug 2024
we couldn't have hot water and very bad TV signal
Comment from Hotel Management
17 Aug 2024 by Management , Hotel Management
Very sorry for your bad experience, thankyou for the review
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Management , Hotel Management
Thankyou for your review!
