Ratings based on 748 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2022
by A verified traveler
Posted 16 Dec 2022
The hotel was not functioning as an hotel any more????
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Hi, Edith! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava
by A verified traveler
Posted 11 Dec 2022
It was good stay, quiet and comfi.
Comment from Hotel Management
22 Dec 2022 by Ava, Hotel Management
Hi, Raju! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava
by A verified traveler
Quiet and comfortable stay
Posted 27 Nov 2022 on HotelsNice hotel, very quiet, comfortable size room and bed. It is a lower budged hotel, do keep that in mind. With that said, all affords were made to make it comfortable. It's a bit run down, but room service was very good - clean towels and coffee / tea, etc. It's little tricky to find if you arrive late at night, but as the signposting is not very clear. There is a car park should you need one and good access to transport to local shopping area. Staff were very friendly and checking was super easy.
Comment from Hotel Management
1 Dec 2022 by Ammy, Hotel Management
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A verified traveler
Posted 27 Nov 2022 on Hotels
Comment from Hotel Management
1 Dec 2022 by Ammy, Hotel Management
Hi, Joanne! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 25 Nov 2022 on Hotels
Comment from Hotel Management
1 Dec 2022 by Ammy, Hotel Management
Hi, John! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 20 Nov 2022
Generally very dated and in need of repair or refurbishment. The window could be opened from the outside with no ability to lock it, not ideal being on the ground floor. Bathroom was stained, sink had a spoon in the drain and taps were prone to exploding water everywhere if you weren't incredibly careful.
Only one large towel supplied for two of us (rest were hand towels).
Heating was overly complicated with no instructions.
It was a bed after a long night, which was the only positive point.
Comment from Hotel Management
23 Nov 2022 by Ammy, Hotel Management
Hi, Jodi! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah
by A verified traveler
Posted 18 Nov 2022 on Hotels
Comment from Hotel Management
23 Nov 2022 by Ammy, Hotel Management
Thanks for the positive rating, Marcia! Hope to welcome you again soon. Regards, Noah
by A verified traveler
Posted 13 Nov 2022
The man that checked me in was speaking with his colleague at the same time as dealing with me which I thought was rude. The hotel smelt horrible and is in need a refurbishment. The room didn't look the same as pictured and the bathroom needed mould and meldrew to be removed and for the fixtures and fittings to be replaced as they are badly worn.
Comment from Hotel Management
19 Nov 2022 by Eva, Hotel Management
Hi, Selena! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva
by A verified traveler
Good little hotel!
Posted 1 Nov 2022 on HotelsThe bed was super comfortable, and the room was a really good size. Loved the vending machine. Travel into and out of central London was super easy too! My only gripe was there was an amount of mould around the bath and on the roof in the bathroom.
Comment from Hotel Management
19 Nov 2022 by Eva, Hotel Management
Hey, Rebecca! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva
