Ratings based on 915 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Great location next to the Euston Square undergroind station! Be aware that the frosted glass in the bathroom leaves little to the imagination as you see much more than the outline of the person using it. Make sure you are VERY comfortable with the person you are sharing your room with! Check in has you use an app to access your room key, which was cumbersome for me but I'm sure it works well for others.
Comment from Hotel Management
18 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Mallory,We're delighted to hear that you found our location next to Euston Square underground station beneficial. As for the frosted glass in the bathroom, it is part of our unique design feature aimed to create a distinctive atmosphere, though we understand it might not be to everyone's preference. Your feedback about our digital room key process is valuable as it helps us understand the diverse experiences of our guests. While some guests find this feature convenient, we understand that it might not be as straightforward for others. Please know that our team is always on hand to assist with any difficulties faced during your stay.Once again, thank you for choosing to stay at Euston Square Hotel. We hope to welcome you again in the future.Best regards,The Guest Experience Team
by A verified traveler
Posted 15 Nov 2024
Nice enough place, but being forced to download an app and use the app as a key card was a major faf, can’t be doing with that. Makes the stay needlessly complicated when they could just give you a key
Comment from Hotel Management
18 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Rhys,Your feedback is very much appreciated, and we are sincerely sorry if our digital key application caused you inconvenience. It is our aim to make our guests' stay as comfortable and uncomplicated as possible. We understand that some guests may prefer traditional key cards, while others may find the digital key feature more convenient. We'll certainly take your input into account to ensure that we continue to provide an experience that meets and exceeds the expectations of all our guests.Best regards,The Guest Experience Team
by A verified traveler
Posted 13 Nov 2024
Perfect for what I needed. Modern hotel with facilities to suit an overnight stay.
Comment from Hotel Management
14 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Chay,Your positive review of Euston Square Hotel has indeed brightened our day. It's wonderful to hear that you found our hotel perfectly suited to your needs and appreciated our modern facilities. Your high rating is a testament to the fact that we are succeeding in our mission to provide a comfortable and satisfying stay for all our guests. We hope to see you again in the near future.Best regards,The Guest Experience Team
by A verified traveler
Posted 13 Nov 2024
Convenient for London Euston and the underground. Very noisy due to HS2 work
Comment from Hotel Management
14 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Simon,Your feedback is very valued and we're glad you found our location convenient for your needs. It's indeed one of our main advantages being so close to London Euston and the underground.We also understand how vital a peaceful environment is for our guests. We're sorry to learn that you found the noise level to be a bit high due to the ongoing HS2 work in the area. Please know that we strive to make our guest's stay as comfortable as possible within our reach.Should you choose to stay with us again, feel free to let us know your preferences, and we'll do our best to accommodate you.Best regards,The Guest Experience Team
by A verified traveler
Posted 12 Nov 2024
Good spot for our short stay!
Comment from Hotel Management
14 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Sarah,Your positive rating is much appreciated. We're glad to hear that our hotel served as a good spot for your short stay. It's always our aim to offer a comfortable and enjoyable experience for all our guests. Thank you for choosing Euston Square Hotel. We hope to have the pleasure of welcoming you back in the future.Best regards,The Guest Experience Team
by A verified traveler
Posted 8 Nov 2024
Small room that blind did not open leaving room claustrophobic. No change of room offered! Requested taxis which they forgot to do making me late for an important appointment!
Comment from Hotel Management
11 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Sharon,Your feedback is vital to us and it is regrettable to read about the discomfort you experienced during your stay. It is our mission at Euston Square Hotel to provide a comfortable environment and the necessary assistance to all our guests. The situation you encountered with the room and taxi service is not indicative of the high standards we set for our services. We sincerely apologise for any inconvenience caused.We value your custom and your feedback, and we hope to welcome you back in the future where we can aim to exceed your expectations.Best regards,The Guest Experience Team
by A verified traveler
Posted 8 Nov 2024
Right near station and affordable
Comment from Hotel Management
8 Nov 2024 by The Guest Experience Team , Hotel Management
Dear Sophie,We're delighted to hear that you found our location convenient and our rates affordable. It is always our aim to provide excellent value and accessibility to our guests. Thank you for choosing to stay at the Euston Square Hotel. We look forward to welcoming you back soon.Best regards,The Guest Experience Team
by A verified traveler
Posted 3 Nov 2024
This property is in a great location if you are travelling to Euston station and
Comment from Hotel Management
4 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Jane,We're delighted to hear that you found our location convenient for your travels to Euston Station. Our hotel's prime location is indeed one of the aspects that our guests appreciate the most. We strive to ensure that every guest has an enjoyable stay and we hope that you had an overall pleasant experience at the Euston Square Hotel.We look forward to welcoming you back in the future.Best regards,The Euston Guest Experience Team
by A verified traveler
Posted 31 Oct 2024
The basement room was damp and smelly
Comment from Hotel Management
4 Nov 2024 by The Guest Experience Team, Hotel Management
Dear Sam,We're truly sorry to hear about your recent experience with us. At Euston Square Hotel, we always strive to provide the best possible accommodations to all our guests. It's disappointing to learn that this was not the case during your stay.We sincerely hope you will give us another chance to demonstrate the standard of service we're known for.Best regards,The Euston Guest Experience Team
