8/10 Good
Andreea
Business traveler
Jan 24, 2025
Liked: Cleanliness, staff & service, amenities
Not much I can say really... It is a 3 star hotel, with extremely compact rooms but a good use of space.
It is a kelesss check in, which means you have to download an app (willingly or not) in order to be open your door. It was a little tricky, took us two attempts but we've got there. The lift displays wasn't working so a little inconvenient as you did not know whether was responding to your commands. I wasn't told of any VIP rewards through my membership (I have requested an upgrade prior to my staying but did not received a reply). I've stayed in room 310 (I couldn't tell you whether that was an upgrade, however I doubt as I can imagine what the perks of the update was if it would have been). The TV was operated by the same app through a tablet. However, I couldn't get it to work and there's nothing in the room to help you if something is not working or people tend to be confused about...
Other than that, it was an ok stay, in a clean room at an acceptable price for London, with modern technology that has prove to hinder rather than enhance my stay. Disappointment with the failing of staff to pick up on my VIP reward, but happy that they were curious about keeping my small trolley at hotel for most of the following day.
Andreea
Stayed 1 night in Jan 2025