Ratings based on 888 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2021
not bad
by A verified traveler
Posted 26 Sep 2021 on Hotels
Perfect location. Walking distance to just about everything. Tiny room, but cozy and clean. I’d stay again.
by A verified traveler
Posted 6 Jul 2021 on Hotels
The place is clean and the service is good, but there is no view, and there is a little noise from some of the neighboring rooms.
by A verified traveler
Good London Hotel
Posted 5 Jul 2021 on HotelsAs with most hotels in London the rooms are small but that's not a problem. Although small the rooms were comfortable. The staff were friendly and the hotel location was only a couple minutes walk from Gloucester Road Station with shops and pubs around. The History Museum is directly across the road if that's your thing. All in all I would recommend the hotel and consider staying here again.
by A verified traveler
Posted 5 Jul 2021
Very friendly and helpful front of house staff and location is great. Would stay again.
by A verified traveler
Posted 3 Jul 2021 on Hotels
by A verified traveler
Posted 2 Jul 2021 on Hotels
by A verified traveler
My Stay at Eden Plaza Kensington
Posted 2 Jul 2021 on HotelsFrom when I walked into Eden Plaza Kensington it looked beautiful, what wasn’t beautiful was the receptionist attitude! I asked a simple question “How do you get to the rooms?” As I had never stayed at this hotel before but he had such a bad attitude just pointing and said “The lift is over there, your on the fifth floor!”. Anyway to the room, it was very clean and tidy especially the bathroom and was impressed with the shower. I had a view of a tree out the window but that wasn’t important to me. The bed was very comfortable when sleeping but I’d point out that there was a lot of traffic making noise through the night so if your a soft sleeper I’d wouldn’t recommend. I slept well and the pillows too were really comfortable and not too soft. In the morning there was a lot of noise with people checking out so if your someone who wants to sleep in then again I wouldn’t recommend. I was impressed with the great value I got especially being somewhat close to Central London.
All in all, a great stay! Only that receptionist attitude on Check In disappointed me!
by A verified traveler
Posted 1 Jul 2021
I liked the place because of the location but the staff is a bit rude and unhelpful. When you ask them something they answer in a really rude tone.
by A verified traveler
beware of tiny family rooms
Posted 1 Jul 2021 on HotelsLocation of the hotel is superb. The room was really tiny, it was a triple occupancy family room and it was way too small and absolutely not fit for purpose. This made the overnight stay really uncomfortable. However the person at the reception was very friendly and helpful, with his help we were able to select al much better quadruple occupancy family room for our 2nd night.
