Ratings based on 414 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Booked here last minute and had everything I needed. Staff were very friendly and I felt very safe as a solo female traveller. Not the cleanest but I didn’t mind too much considering the amount I paid. The bedding and bathroom facilities were clean, and the wi-fi was great.
Comment from Hotel Management
26 Nov 2024 by easyHotel South Kensington Team, Hotel Management
Dear Holly,Thank you for your lovely review. We’re delighted to hear that our staff made you feel safe and welcome, and that you found the essentials, including clean bedding and bathroom facilities, met your needs. Your feedback regarding overall cleanliness is noted, and we’ll work to improve. We hope to welcome you again soon!Regards,easyHotel South Kensington
by A verified traveler
Posted 15 Nov 2024
No Hot water for shower.
Room freezing
Comment from Hotel Management
23 Nov 2024 by easyHotel South Kensington Team, Hotel Management
Thank you, Michelle, for your feedback. We deeply apologize for the lack of hot water and the cold room during your stay. This is not the experience we aim to provide, and we will address these issues immediately. is important Please let our team know during your stay so we can assist promptly. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 14 Nov 2024
This was honestly one of the most disappointing hotel nights I've ever spent in London.
I was in room G1, which shared a wall with the reception and I could hear every movement made on the other side of the wall as clear as day, which woke me up several times. The mattress was bumpy and uneven, the toilet roll holder was broken, the shower was either scalding or freezing, the walls were scuffed and bare, as was the furnishing of the rest of the room - not even a side table or glass for water.
The only real redemptions were the nice young man at the front desk - Jorge - and that the room was at least superficially clean.
Needless to say, I won't be going back and not only would I not recommend anyone else stay at the hotel, but I would actively discourage it.
I would, however, gladly accept a refund (or partial at least) for a wholly forgettable experience.
Comment from Hotel Management
23 Nov 2024 by easyHotel South Kensington Team, Hotel Management
Thank you, Anthony, for your detailed feedback. We sincerely apologize for the issues you faced during your stay, including the noise, room condition, and other inconveniences. It’s disappointing to hear that we did not meet your expectations, and we truly value your input to help us improve. We’re glad Jorge made a positive impression and appreciate your acknowledgment of the room’s cleanliness. Thank you for sharing your experience.
by A verified traveler
Posted 5 Nov 2024
No hot water for 2 days of a 4 day stay staff couldn’t really care when told them. Rooms are ridiculously tiny. Walls are thin. Could hear the person in the next room snoring their head off.
Comment from Hotel Management
10 Nov 2024 by The easyHotel South Kensington Team, Hotel Management
Dear Fiona,We’re truly sorry to hear about the issues you encountered during your stay. The lack of hot water and noise disturbances certainly don’t reflect the level of comfort we strive to provide, and we apologize for the inconvenience this caused. Your feedback is valuable, and we will work with our team to address these concerns and improve the guest experience.Thank you for sharing your insights, and we hope to have the opportunity to offer you a more positive stay in the future.Warm regards,The easyHotel South Kensington Team
by A verified traveler
Posted 31 Oct 2024
Room very very warm, probably due to being without windows and sandwiched between two others ( I knew this was a windowless room, so not entirely unexpected) bathroom fan screamed like a banshee, paper thin walls so no sleep due to one of the neighbouring rooms having someone snoring and the other ( maybe the same) having an iphone alarm going off at 4:30am which didnt seem to wake the sleeper for quite a while. Inside door lock didnt seem to lock, and with only centimetres of hardboard seperating rooms anytime someone walked in their room it sounded as though they were in my room.
However the bathroom pod was scrupulously clean despite being shabby.
Comment from Hotel Management
10 Nov 2024 by The easyHotel South Kensington Team, Hotel Management
Dear Bianca,Thank you for your feedback. We apologize for the challenges you faced with room temperature, noise, and the fan in the bathroom. We aim to ensure our guests have a restful stay, and it’s clear that we didn’t meet that standard for you this time. We're glad to hear you found the bathroom clean, though we understand there’s room for improvement. We will review these areas to provide a better experience in the future.Thank you for sharing your experience, and we hope to welcome you back for a more comfortable stay.Warm regards,The easyHotel South Kensington Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
10 Nov 2024 by The easyHotel South Kensington Team, Hotel Management
Dear Louise,Thank you for your rating! We’re thrilled you had a positive experience and hope to welcome you back soon for another pleasant stay.Warm regards,The easyHotel South Kensington Team
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
13 Oct 2024 by easyHotel South Kensington Team, Hotel Management
Dear Megan,Thank you for taking the time to leave a review. We appreciate your feedback and hope you had a pleasant stay. If there's anything specific we can improve, please let us know. We're always looking for ways to enhance our guests' experience.Best regards,easyHotel South Kensington Team
by A verified traveler
Posted 26 Sep 2024
No elevator if you have issues with stairs then don’t stay here
No hot water, shower was maybe Luke warm.
Reception made you feel like you were a bother
It may be cheaper than most but not even with that
Comment from Hotel Management
3 Oct 2024 by easyHotel South Kensington Team, Hotel Management
Dear Samuel,Thank you for sharing your experience. We're sorry to hear about the issues you encountered during your stay, particularly with the hot water and the reception service. We strive to provide a welcoming atmosphere and regret that this was not reflected during your visit. As mentioned, we do not have an elevator, and we understand this may be an inconvenience for some guests.Your feedback is important to us, and we will work on improving in these areas. We hope you might consider staying with us again in the future.Best regards,easyHotel South Kensington Team
by A verified traveler
Posted 23 Aug 2024
I know I should have rechecked the amenities before completing my booking and most importantly teach Me to be more alert for my next visit but most definitely for 1/2 night not bad got hot shower and bed luckily was able just to stay 2 days here in there max and got the chance to explore Europe because I probably will go crazy in such a little little room but staff was very good 😊
Comment from Hotel Management
30 Aug 2024 by easyHotel South Kensington Team, Hotel Management
Dear Socorro,Thank you for your honest feedback. We're glad to hear that our staff made a positive impression and that you enjoyed exploring Europe during your stay. We understand that our rooms are compact, and we appreciate your understanding in this regard.Your insights are valuable, and we'll continue working to provide the best experience possible within our concept. If your travels bring you back for a short stay, we'd love to welcome you again.Best regards,easyHotel South Kensington Team
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by easyHotel South Kensington Team, Hotel Management
Dear Merfyn,Thank you for sharing your feedback. We're glad to hear that you found some positive aspects during your stay. If you have any specific concerns or suggestions on how we can improve, please don't hesitate to let us know. We value your input as it helps us enhance our services for future guests.Best regards,easyHotel South Kensington Team
