Ratings based on 965 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
A really good stay will come again
Comment from Hotel Management
20 Nov 2024 by Rollyn, Hotel Management
Dear Graham,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager
by A verified traveler
Posted 12 Nov 2024
Very lovely hotel. But the one thing that was odd to me there was no where to get a bottled water, soda or snack after the restaurant or bar closed. I wish there had been a small vending area.
Comment from Hotel Management
13 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Ms Amy, Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay and found the hotel lovely. We appreciate your suggestion about having a vending area or a space to grab snacks and drinks after hours. Your feedback helps us improve, and we'll certainly consider this as we work to enhance our guests' experience. We hope to welcome you back soon and provide an even better stay!Kind regards,Stefania Alexandrescu Guest Relations Manager
by A verified traveler
Posted 9 Nov 2024
Convenient location but next to recycling station which was noisy. The hotel itself was clean, comfortable mattress and professional staff. Nice bar area.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Ms Alexandra,Thank you for your feedback! We’re glad to hear you enjoyed our convenient location, clean facilities, comfortable mattress, and our welcoming bar area. We apologize if the noise from the nearby recycling station impacted your stay—our team is looking into solutions to minimize external noise for our guests. It’s great to know our staff made a positive impression, and we hope to welcome you back for an even more relaxing stay.Kind regards, Stefania Alexandrescu Guest Relations Manager
by A verified traveler
Posted 9 Nov 2024
Excellent location an access to transportation hub and many major sights are in walking distance.
Comment from Hotel Management
12 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Mr Reginald, Thank you for your review! We're thrilled to hear that you enjoyed our excellent location and easy access to transportation, as well as the convenience of having major sights within walking distance. We hope this made your stay even more enjoyable, and we look forward to welcoming you back on your next visit!Kind regards, Stefania Alexandrescu Guest Relations Manager
by A verified traveler
Posted 8 Nov 2024
This is a good hotel, nice bar with good food options , next to Victoria station and just round the corner from Buckingham Palace. Family friendly and reasonably priced. Weve stayed here before and its recommended for familys .
Comment from Hotel Management
12 Nov 2024 by Guest Relations Manager , Hotel Management
Dear Mr Lee, Thank you so much for your kind review and for choosing to stay with us again! We're delighted to hear that you enjoyed our convenient location near Victoria Station and Buckingham Palace, as well as our family-friendly atmosphere and dining options at the bar. It’s always a pleasure to welcome returning guests, and we’re thrilled to know you would recommend us for families. We look forward to making your next stay just as enjoyable!Kind regards, Stefania Alexandrescu Guest Relations Manager
by A verified traveler
Posted 1 Nov 2024
Nice stay, met all needs.
Comment from Hotel Management
3 Nov 2024 by Dilma , Hotel Management
Dear Thomas,Thank you for your valuable feedback. We are thrilled that you had a pleasant and comfortable stay with us. We hope to welcome you again in the future.Kind RegardsDilma MeghasooriyaAssistant Front Office Manager
by A verified traveler
Posted 31 Oct 2024
Great location
Comment from Hotel Management
3 Nov 2024 by Dilma , Hotel Management
Dear Ernesto,Thank you for your valuable feedback. Should you have any suggestions or preferences, please feel free to share them with us. We hope to welcome you again in the future.Kind RegardsDilma MeghasooriyaAssistant Front Office Manager
by A verified traveler
Posted 26 Oct 2024
Close to the train station.
Comment from Hotel Management
28 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your review! We’re glad you found our location near the train station convenient. Easy access to transportation can make all the difference for a smooth and enjoyable stay. We hope to see you again soon!Kind regards, Stefania Alexandrescu Guest Relations Manager
by A verified traveler
Posted 25 Oct 2024
Easy location with Victoria right there
Comment from Hotel Management
28 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Guest, Thank you for your feedback! We're so pleased that our convenient location near Victoria Station added to your experience. Having easy access to transportation can make a big difference, and we're glad it made getting around the city simpler for you. We hope to welcome you back soon for another enjoyable stay!Kind regards, Stefania Alexandrescu Guest Relations Manager
by A verified traveler from Genesee
Posted 23 Oct 2024
The staff was amazing and the hotel was clean and well maintained. The breakfast buffet was amazing and the staff was so helpful. Huge plus being located directly across the street from Victoria Station.
Made travel around London a breeze.
Comment from Hotel Management
24 Oct 2024 by Guest Relations Manager , Hotel Management
Dear Guest, Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with us. It’s fantastic to know that our staff made a great impression and that you found the hotel clean and well-maintained. We're also thrilled you enjoyed the breakfast buffet and appreciated the helpfulness of our team.Our convenient location near Victoria Station is indeed a huge plus, and we're glad it made traveling around London easy for you. We hope to welcome you back soon for another great stay!Kind regards, Stefania Alexandrescu Guest Relations Manager
