Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Amazing service, we were upgraded for my daughter’s 18th birthday to an apartment which made wonderful memories and gave us an unforgettable trip!
Comment from Hotel Management
24 Nov 2024 by Reservations, Hotel Management
Dear Sarah,Thank you so much for your kind feedback in regards to your recent stay at DoubleTree by Hilton London Kensington. We are thrilled to hear that you had such a memorable experience celebrating your daughter's 18th birthday with us. It's wonderful to know that the apartment upgrade helped make your trip even more special. We hope to welcome you and your family back for many more unforgettable stays in the future!Best regards, Brigida, Reservations Agent
by A verified traveler
Posted 17 Nov 2024
Everything was ‘ok’, location was great, right next to the tube station. Breakfast wasn’t up to the usual Hilton standard though, definitely room for improvement there.
Comment from Hotel Management
19 Nov 2024 by Reservations, Hotel Management
Dear Hayleigh,Thank you for your review! We're glad to hear you enjoyed our great location and the convenience of being next to the tube station. We also appreciate your feedback on the breakfast, and we’re sorry it didn’t meet your expectations. We’ll be sure to pass your comments along to the team as we strive to improve. We hope to have the opportunity to welcome you back and offer an even better experience next time!Kind Regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Reservations, Hotel Management
Dear Christopher, Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Reservations, Hotel Management
Dear Radu,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards,
by A verified traveler
Posted 29 Oct 2024
Friendly staff, nice area
Comment from Hotel Management
30 Oct 2024 by Reservations, Hotel Management
Dear Victoria,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards,
by A verified traveler from Miami
Posted 29 Oct 2024
Check in / check are not top
Comment from Hotel Management
29 Oct 2024 by Reservations, Hotel Management
Dear Alain, Thank you for taking the time to review our property - We welcome all feedback for the betterment of our product and services and I am saddened to see that we were not able to meet your expectations on this occasion. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Please accept our sincerest apology for the inconvenience these issues may have caused you. I hope your experience will not deter you from visiting us again.Kind Regards,
by A verified traveler
Posted 28 Oct 2024
Property was really just mediocre at best especially considering the high price of rooms there. Pretty shabby condition overall with rooms needing an update and deep cleaning. The first night the remote on one tv didn’t work. It took a couple of hours before that was taken care of. Then the tv upstairs died. It took another few hours of wasted time and many visits from maintenance to get this handled. Overall was unimpressed with the room and the service in trying to get the tvs working. My wasted hours of frustration were glossed over by management by offering a free, and also mediocre, breakfast. You can find better places to stay near here for less money and with better service. Trust me, you’ll be happy you stayed elsewhere.
Comment from Hotel Management
29 Oct 2024 by Reservations, Hotel Management
Dear Michael,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,
by A verified traveler
Posted 13 Oct 2024
Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.
Comment from Hotel Management
13 Oct 2024 by Reservations, Hotel Management
Dear Jamie,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At DoubleTree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent
by A verified traveler
Posted 2 Oct 2024
I cannot say enough good things about this hotel. As a family of 4, we were upgraded to an apartment suite which was very well equipped with a Nespresso machine, full kitchen, tons of towels, and very comfortable beds. The lobby served snacks at check in and there is a kids play area in the lobby for kids to play in while you check in. The location was convenient and just steps from transportation, or walking distance to most main attractions. The staff was wonderful, very helpful, polite and we experienced excellent service. I will stay here again and would highly recommend it
Comment from Hotel Management
2 Oct 2024 by Reservations, Hotel Management
Dear Kelly,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,
by A verified traveler
Posted 20 Sep 2024
It’s a nice area in London. Just few minutes away from underground.
Comment from Hotel Management
21 Sep 2024 by Reservations, Hotel Management
Dear KE,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,
