Ratings based on 1,786 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Thank you for a pleasant stay.
by A verified traveler
Posted 2 Dec 2024
Excellent
by A verified traveler
Posted 2 Dec 2024
Excellent hotel, always stay here… perfect
by A verified traveler
Posted 1 Dec 2024
excellent value for money
Comment from Hotel Management
2 Dec 2024 by fz, Hotel Management
Thank you for your positive rating following your stay with us. We look forward to the opportunity of welcoming you back soon.Warm regards,Dorsett London Shepherds Bush.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by fz, Hotel Management
Thank you for your positive rating following your stay with us. We look forward to the opportunity of welcoming you back soon.Warm regards,Dorsett London Shepherds Bush.
by A verified traveler
Posted 29 Nov 2024
Poor service and old property, little to no amenities, would not stay again.
Comment from Hotel Management
30 Nov 2024 by fz, Hotel Management
Thank you for sharing your thoughts with us. We’re sorry to hear that your experience did not meet your expectations. We deeply regret that the service and the condition of the property left you feeling disappointed.We take your feedback about the amenities and overall condition of the hotel seriously, and we are actively working on improvements. Our team strives to provide excellent service and a comfortable environment for all of our guests, and it’s clear we missed the mark during your stay.We would love the opportunity to address these issues, and we are committed to ensuring a better experience for future guests. If you have any specific suggestions or further details you’d like to share, please don’t hesitate to reach out.Thank you again for bringing these concerns to our attention. We hope to have the chance to welcome you back in the future and provide a much-improved stay.Warm regards,Dorsett London Shepherds Bush.
by A verified traveler
Posted 27 Nov 2024
It was a nice property but the windows don’t open
Comment from Hotel Management
27 Nov 2024 by fz, Hotel Management
Thank you for your feedback. We’re glad to hear that you found our property nice.I understand that the inability to open the windows may have impacted your comfort. We appreciate your comments,We hope to welcome you back soon and provide a more enjoyable stay.Kind regards,Dorsett London Shepherds Bush.
by A verified traveler
Posted 24 Nov 2024
A
Comment from Hotel Management
27 Nov 2024 by fz, Hotel Management
We noticed you rated your stay a 6 out of 10, and it seems something may have gone wrong during your visit. We would really appreciate it if you could provide more details, as your feedback will help us improve the quality of our services.Kind regards,Dorsett London Shepherds Bush
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
27 Nov 2024 by fz, Hotel Management
Thank you for your positive rating following your stay with us. We look forward to the opportunity of welcoming you back soon.Warm regards,Dorsett London Shepherds Bush.
by A verified traveler
Posted 21 Nov 2024
The location was great. However lobby’s esthetic doesn’t not match the rooms. Lobby looks very luxurious but as you enter the room, it looks like a dormitory. A lot of things needed to be fixed in the room. The quality of the room and the price I paid ( $700 2days) is wild.
Comment from Hotel Management
21 Nov 2024 by fz, Hotel Management
Thank you for your honest feedback. We’re glad to hear you appreciated the convenient location of our property. However, we regret that the room did not meet your expectations and that there was a disconnect between the lobby’s ambiance and the room’s condition.Your comments regarding the room's quality and value are important to us, and we will review this matter with our team to address the necessary improvements. We apologize for any inconvenience caused and appreciate you bringing this to our attention. our feedback helps us grow, and we hope to have the chance to welcome you back for a much-improved stay in the future.Warm regards,Dorsett London Shepherds Bush.
