Ratings based on 79 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2020
Comment from Hotel Management
11 Apr 2020 by Saeid Hassanlou, Hotel Management
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments.
We are looking forward to seeing you soon. Regards, Dockside Apartment Team
by A verified traveler
Posted 1 Apr 2020
Comment from Hotel Management
11 Apr 2020 by Saeid Hassanlou, Hotel Management
Dear Guest, thank you for taking the time to share your recent experience at Dockside Apartments.
We are looking forward to seeing you soon. Regards, Dockside Apartment Team
by A verified traveler
Amazing Apartment but poorly managed
Posted 1 Apr 2020 on HotelsThese apartments look amazing! Super stylish and with great views of the river.
However, I don’t think I got the customer care I would have, if I stayed in a hotel.
The man on the receptions was welcoming, but I was shocked when he asked for £100 deposit, so please take note. Thankfully I had cash on me, as I hate paying deposits with card, as it takes ages to get the money back!
On the table in the apartment there was a huge list of items and the cost of them if you damaged them and the prices were ridiculous! It was very worrying! Literally EVERYTHING was listed!
The room was also VERY hot! It was a spring day, and it was way too warm.
I couldn’t work the AC so I went downstairs to the reception and there was a lady on now and she told me how to work it. While I was there I also realised I hadn’t been given a receipt for my £100 deposit and was a little worried. I asked the lady for one and she asked how much did I pay? Which was a little concerning, surely everyone pays the same? Or do they charge what they like at the time?
The AC still didn’t work, so I gave up in the end and just had to cope with the heat! I mentioned this at check out to a different member of staff and they said they only switch it on in summer!
The room also wasn’t as clean as it first appeared either with dirty handprints on the doors and crumbs on the sofa, which was a shame.
A great looking apartment, but in my opinion not managed professionally.
Comment from Hotel Management
20 Apr 2020 by Saeid Hassanlou, Hotel Management
Dear Guest,
Thank you for taking the time for sharing your experience.expectations.. I have passed your
feedback onto my team to review and highlight the necessary changes to make regarding recognition. I do hope we have the opportunity to welcome you back again in the near future. Kind Regards, Dockside Apartments Team
by A verified traveler
Posted 21 Mar 2020 on Hotels
Comment from Hotel Management
3 May 2020 by Saeid Hassanlou, Hotel Management
Dear Guest,Thank you for taking the time to share your recent experience at Dockside Apartments At Excel.
We are looking forward to seeing you soon. Regards, Dockside Apartments Team
by A verified traveler
Posted 21 Mar 2020 on Hotels
Comment from Hotel Management
24 Mar 2020 by Tahmim, Hotel Management
Dear Guest,
Thank you for taking your time with leaving us an fantastic review. We do wish you return so we can continue to give our excellent service to you.
Kind Regards
by A verified traveler
Posted 15 Mar 2020 on Hotels
Goood stay
Comment from Hotel Management
16 Mar 2020 by FOH, Hotel Management
Dear Victoria,
Thank you for taking the time to post your review. We sincerely hope to get the chance to welcome you back !
Kind regards,
Dockside Apartments Team
by A verified traveler
Posted 24 Feb 2020 on Hotels
Comment from Hotel Management
24 Feb 2020 by Sadia, Hotel Management
Dear Rochelle,
Thank you for sharing your experience with us. Thank you again for staying at Dockside Apartments Team.
Kind regards,
Front desk team
by A verified traveler
Posted 22 Feb 2020
Comment from Hotel Management
23 Feb 2020 by Sadia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Feb 2020 on Hotels
Comment from Hotel Management
4 Feb 2020 by Saeid Hassanlou, Hotel Management
Dear Guest Thank you for taking the time to share your recent experience at Dockside Apartments. We are looking forward to seeing you soon Kind Regards, Dockside Apartments
by A verified traveler
Posted 2 Feb 2020
Comment from Hotel Management
2 Feb 2020 by SB, Hotel Management
Dear Guest, Thank you for your recent feedback. As we are always striving to improve our services we look forward to welcome you back in the near future with best Regards,dockside Apartments at Excel
