Ratings based on 958 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Location
by A verified traveler
Posted 3 Dec 2024
Room was not ready at 3pm. Reception staff were not helpful and did not expedite check in. After we waited an additional 30 minutes after 3pm I had to go back to the staff after 30 minutes to inquire as to whether the room was ready. It was ready and despite the reception staff knowing that we needed to use the room asap as we were needing to change, they did not notify us…despite us sitting in the reception area 20 yards away from the reception desk.
Comment from Hotel Management
3 Dec 2024 by Jude, Hotel Management
Dear Geoff,Thank you for your constructive feedback following your recent stay with us.I am so sorry to hear that you had to wait for your room and the staff didn't update you when the room was ready as mentioned. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.I will speak to the team personally to ensure we provide a warm welcome at all times and maintain the required communication with the guests at all the time. Your helpful comments are highly appreciated as by reading each of these reviews we can recognize areas in need of improvement and take the appropriate actions to improve.Once again, please accept our sincere apologies for not meeting your expectations.I hope to have another opportunity to provide a better experience for you next time.Best regards,JudeGuest relations.
by A verified traveler
Posted 28 Nov 2024
Overly expensive for location.
Comment from Hotel Management
28 Nov 2024 by Jude, Hotel Management
Dear Mariella,Thank you for your review of your stay at Danubius Hotel Regents Park. We were very disappointed to read that your stay did not meet with your expectations. Specially with the location. Whilst we might not be located too close to Central London, our location is conveniently close to the main train stations and transport links and we are right opposite Regent's Park!Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We do hope to welcome you back to the hotel again in the future.Kind regards,JudeGuest relations.
by A verified traveler from London
Posted 24 Nov 2024
Consistently ver nice stay in a great location
Comment from Hotel Management
24 Nov 2024 by Jude, Hotel Management
Dear Paul,Thank you for your review of your stay at Danubius Hotel Regents Park. It is wonderful to see you have enjoyed yet another great stay with us and you found the hotel location convenient during your stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We all look forward to welcoming you back soon!Kind regards,JudeGuest relations.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Jude, Hotel Management
Dear Richard,Thank you for your review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had a positive experience during your stay with us. However, i am sorry that we didn't make it 100% on this occasion.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest relations.
by A verified traveler
Posted 21 Nov 2024
The rooms are very clean and the staff were very quiet and helpful ,the breakfast was great , I recommend this hotel for next stay
Comment from Hotel Management
24 Nov 2024 by Jude, Hotel Management
Dear AMR,Thank you for your review. We are thrilled to hear you had such a positive experience with us.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. Whether it's for business or leisure, we hope to welcome you back soon. Your recommendation is valuable and means a lot to us.Best regards,JudeGuest Relations.
by A verified traveler
Posted 19 Nov 2024
Maintenance staff slow and unreliable.
Comment from Hotel Management
20 Nov 2024 by Jude, Hotel Management
Dear John,Thank you very much for choosing to stay at our hotel and taking the time to share your feedback. I am sincerely sorry to read that your stay did not meet the standards expected regarding the reliability of our maintenance staff. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I will speak to our maintenance team personally to ensure that this won't happen again. I truly hope that you will provide us with another chance to welcome you back and make it right for you in the future.Best regards,JudeGuest Relations.
by A verified traveler
Posted 17 Nov 2024
I am disappointed that i was charged twice for breakfast. I told breakfast manager this morning that I was not charged right away for breakfast on Nov 18th, so she charged me extra and then they used my card to charge me again on check out. The reat of the experience was goodm it was just a sad end to my trup
Comment from Hotel Management
17 Nov 2024 by Jude, Hotel Management
Dear Natalie,Thank you for your review of your stay at Danubius Hotel Regents Park. I was very disappointed to read that your stay did not meet with your expectations and that you had been charged twice for the breakfast.I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.I will personally investigate this with the team and make sure that all the accessory action will be taken to resolve this as required. I hope that despite your experience on this occasion, you will choose to stay with us again.Best Regards,JudeGuest Relations,.
by A verified traveler from las vegas
Posted 16 Nov 2024
Overall, this hotel was great. It was nice and quiet a night and the room was spacious. It is far to the nearest grocery store so be prepared to either walk or take the bus. We definitely took the bus and underground to get around. It was located next to the park which was beautiful even in October and not too far from Camden Market. The receptionist upon check in were not too friendly and the restaurant was decent. Nothing to brag about. Since restaurants were pretty far we ate at the hotel restaurant a few times after long days of walking.
Comment from Hotel Management
17 Nov 2024 by Jude, Hotel Management
Dear Alicia,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am pleased that overall, you had a positive experience during your stay with us and you found the hotel location convenient during your visit. Our team do their best to deliver high standard customer service and I do apologise that we were not able to meet your expectations during check-in. I will speak to the team personally to ensure we provide a warm welcome at all times.I will be really grateful if you allow us the opportunity to welcome you back next time you plan to come to London.Kind regards,JudeGuest Relations.
by A verified traveler
Posted 11 Nov 2024
It was just what we needed for or visit to Lords
Comment from Hotel Management
13 Nov 2024 by Jude, Hotel Management
Dear Tina,Thank you for sharing your feedback about your stay. I am pleased that you had a positive e experience overall.I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. .We all look forward to welcoming you back in the future.Best regards,JudeGuest Relations.
