Crystal Lodge Hotel (Thornton Heath) Hotel Review

Ratings based on 186 Verified Reviews

2.7 out of 5

56% of guests recommend

2.8 Room cleanliness

3.3 Service & staff

2.6 Room comfort

2.6 Hotel condition

Expedia Verified Reviews

1 out of 5

by A verified traveler

Posted 17 Dec 2024

Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.

Comment from Hotel Management

17 Dec 2024 by Hany, Hotel Management

Dear our valuable guest, this is not fair our property is newly refurbished very clean as we have professional housekeepers to clean the rooms everyday, changing sheets and bed linen daily, so what you are saying is not reflecting the truth.

4 out of 5

by A verified traveler

Posted 25 Nov 2024

Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.

2 out of 5

by A verified traveler

Posted 13 Oct 2024

Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.

3 out of 5

by A verified traveler

This traveler left a rating score only Posted 22 Sep 2024

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 22 Sep 2024

5 out of 5

by A verified traveler

Posted 11 Sep 2024

Excellent 👍

3 out of 5

by A verified traveler

Thank you Walid

Posted 19 Aug 2024 on Hotels

We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome

3 out of 5

by A verified traveler

Posted 18 Aug 2024 on Hotels

Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.

1 out of 5

by A verified traveler

Awful

Posted 18 Aug 2024 on Hotels

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.