Ratings based on 893 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Super friendly staff. I made a mistake with my reservation and they did everything in their power to help us fix it and it was just enough.
Comment from Hotel Management
9 Nov 2024 by ff, Hotel Management
Dear Jessica,Thank you very much for your review and it a pleasure to have you as our guest.We were delighted to learn you had a pleasant stay at Cranbrook Hotel Kind RegardsCranbrook Hotel
by A verified traveler
Posted 6 Nov 2024
Blocked shower filthy carpet broken curtains and bathroom door broken shower door
No air conditioning no heating
Comment from Hotel Management
9 Nov 2024 by hhh, Hotel Management
Dear Serwat, Thank you for your feedback regarding your recent experience with us. We are very sorry that the experience you had was disappointing and not the one expected. Your comments and observations are extremely helpful and have been noted for immediate attention.King RegardsCranbrook Hotel
by A verified traveler
Posted 1 Nov 2024
These property is so dirty and feels like it’s built for junkies. Also they don’t have breakfast facilities. On the top of that they charged deposit twice. Still didn’t get my money yet. Too much noise. Expedia shouldn’t have that kind of property. They supposed to give me a nice room but they have provided one shady room. Whatever you see in the room selection tab. They will change it anyway. If you wanna ruin your stay you can select them.
Comment from Hotel Management
2 Nov 2024 by ggg, Hotel Management
Dear AjoyThank you for taking the time to review our hotel.We are really sorry to hear that you encountered many issues during your stay with us.We strive to offer the best service possible for our guests so please accept our apologies that we did not succeed in doing so on this occasionKind RegardsCranbrook Hotel
by A verified traveler
Posted 1 Sep 2024
It was good but not clear
Comment from Hotel Management
2 Sep 2024 by ddd, Hotel Management
Dear MohammedThank you for taking the time to inform us about your recent experience at Cranbrook Hotel.Kind RegardsCranbrook Hotel
by A verified traveler from matawan
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by fff, Hotel Management
Dear AdeelThank you very much for your review. We were delighted to learn you had a pleasant stay at Cranbrook Hotel.We look forward to welcoming back to our hotel anytime you are back in the area, it will be our pleasure to have you as our guest againKind Regards,Cranbrook Hotel
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by sss, Hotel Management
Dear ShumailaThank you for your feedback regarding your recent experience with us.We are very sorry that the experience you had was disappointing and not the one expected. RegardsCranbrook Hotel
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by cc, Hotel Management
Dear RichardThank you for your feedback regarding your recent experience with usI am extremely sorry to hear that you did not fully enjoy your time in our hotel.At Cranbrook Hotel we take all feedback seriously and act upon this with immediate effect.Thank you again for posting your comment.RegardsCranbrook Hotel
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by ff, Hotel Management
Dear KumarasamyThank you for your feedback regarding your recent experience with us.We are very sorry that the experience you had was disappointing and not the one expected. RegardsCranbrook Hotel
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
11 Aug 2024 by sass, Hotel Management
Dear RajaThank you very much for your review. It was our pleasure to have you as our guest, and rewarding us with a solid score of 4/5.We look forward to welcoming back to our hotel anytime you are back in the area,.Kind regards,Cranbrook Hotel
by A verified traveler
Posted 4 Aug 2024
Poor cleanliness and congested room . Atleast change the floor mat.
Comment from Hotel Management
11 Aug 2024 by ddd, Hotel Management
Dear AleenaThank you for your feedback regarding your recent experience with us. We are very sorry that the experience you had was disappointing and not the one expected. Your comments and observations are extremely helpful and have been noted for immediate attention.RegardsCranbrook Hotel
