Ratings based on 13 Verified Reviews
4.5 Room cleanliness
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024 on Wotif
Great location. Good kitchen, equipment etc. but no table or chairs if you did bother to cook. When I asked for a table as is specifed on Stayo website I got an old foldup camping table and 2 chairs.
Comment from Hotel Management
31 Jul 2024 by Stayo , Hotel Management
Hello,Thank you for your feedback! We’re pleased to hear that you enjoyed our great location and well-equipped kitchen.We apologize for the inconvenience with the dining setup. The folding camping table and chairs were provided as a temporary solution due to a shortage of the standard table and chairs. We understand this was not ideal and appreciate your patience.Your feedback is invaluable in helping us improve.Thank you for staying with us, and we hope to welcome you back for a better experience.Best regards,The Stayo Team
by A verified traveler
Excellent
Posted 28 May 2024 on HotelsThe whole setup of this apartment is first class. The app based key entry makes gaining access easy, the location, the apartment itself and the amenities in and around it all make staying here very enjoyable.
My only - very small - criticisms are that there are no handles on the small inter-room doors which makes opening them a little tricky if you decide to close them, and the TV could do with a soundbar or something as the sound is lost in such a big room in apartment 7.
Comment from Hotel Management
28 May 2024 by The Stayo Team, Hotel Management
Dear Kevin, Thank you for your positive feedback. We're delighted you enjoyed the apartment and its amenities. We appreciate your suggestions about the door handles and the TV sound, and we will look into making these improvements. Your input is valuable in helping us enhance our guests' experience.
by A verified traveler
Posted 10 May 2024
The location is excellent, property very spacious but sound proofing is terrible. You can hear each foot step of people who passing by and often there are many drunk people in the middle of the night being quite loud. We were woken up middle of the night for 3 nights from people who make noises at 3am.
The bathroom is so small that the airplane toilets seem very spacious.
No place to put shampoo and soap inside the shower, everything has to be on the floor.
It took them 3 days to deliver additional shampoo..
Lots to improve.
Comment from Hotel Management
10 May 2024 by The Stayo Team, Hotel Management
Dear Chienche Kenneth,Thank you for taking the time to provide your valuable feedback on your stay. Guest experience is our highest priority and we are disappointed to learn we missed the mark for your stay. Please rest assured your feedback has been shared with the appropriate departments to ensure these issues are addressed.Kind Regards,The Stayo Team
by A verified traveler
Posted 2 May 2024
Wonderful apartment and easy communication with Stayo.
Comment from Hotel Management
3 May 2024 by The Stayo Team, Hotel Management
Dear Piotr, Thank you very much for your kind review! We're so happy to hear you enjoyed your stay and hope we can welcome you back again soon. Kind Regards,The Stayo Team
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by The Stayo Team, Hotel Management
Dear guest, Thank you for your very kind rating! We're so happy you had a great experience and would love to host you again soon. Kind Regards,The Stayo Team
by A verified traveler
Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by The Stayo Team, Hotel Management
Hello Rebecca,Thank you for taking the time to review your stay! We sincerely appreciate your feedback and always love to hear from our guests. We hope we will get the chance to welcome you back again in the future.Kind Regards,The Stayo Team
by A verified traveler
Posted 16 Sep 2023
It is a beautiful apartment, spacious and well-lit. They were responsive to our requests. Very close to the heart of the theater district.
Comment from Hotel Management
26 Sep 2023 by The Stayo Team, Hotel Management
Hello Lynn,Thank you very much for your kind feedback! We are so happy to hear you enjoyed the location and the apartment, and we're grateful for your comments about our staff as well. We hope to welcome you back again soon!Kind Regards,The Stayo Team
by A verified traveler
Stayo beware
Posted 25 Aug 2023 on HotelsA very disappointing stay not helped by a protracted pre-stay process requesting GBP500 deposit which I have never done for any stay via Hotels.com before & not helped when we were sent a link for another guest.
Apartment not clean with cheese left from previous guests down the side of a chair; no table or chairs to eat from or work from; the lounge was badly stained.
All in all never again with Stayo!
Comment from Hotel Management
7 Sep 2023 by The Stayo Team, Hotel Management
Hello Richard,Thank you for taking the time to share your feedback on your recent stay. I am sorry to hear about your dissatisfaction with our deposit policy, however, please note that this process is not dissimilar from a hotel holding incidental charges when you check-in. I also regret that we did not have the opportunity to assist you with the other concerns you listed here. Please know I have raised your feedback with the relevant departments for their review.Kind Regards,The Stayo Team
by A verified traveler
Posted 27 Jun 2023
Comment from Hotel Management
27 Jul 2023 by The Stayo Team, Hotel Management
Dear MarceloThank you for taking the time to provide your valuable feedback on your stay. Guest experience is our highest priority and we are disappointed to learn we missed the mark for your stay. Please rest assured your feedback has been shared with the appropriate departments to ensure these issues are addressed.Kind Regards,The Stayo Team
by A verified traveler
Damage deposit outrageous amount ☹️
Posted 9 Dec 2022 on HotelsBe very careful when booking this property as they ask you on the day for a £500 damage deposit which was very alarming! It then took over 3 hours to get it sorted out which took up a lot of our stay as they wouldn't release address and key until we paid the money. We were supposed to be having a lovely day out in London not sitting trying to sort it out for most of the day. This was such a shame as the property itself was lovely. However the lights from the switches were very bright and did make it hard to sleep and the bed was very small.
Comment from Hotel Management
11 Jan 2023 by Stayo, Hotel Management
Dear Mark,Thank you for taking the time to provide your valuable feedback on your stay and our policies and procedures. Guest experience is our highest priority and we are disappointed to learn we missed the mark for your stay. Please rest assured your feedback has been shared with the appropriate departments to ensure these issues are addressed.Kind Regards,The Stayo Team
