Ratings based on 349 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Brilliant value for money, and easy to get to via the tube
Comment from Hotel Management
22 Nov 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Lucas,Thank you so much for your thoughtful review!We’re delighted to know you enjoyed your stay with us. We hope you had plenty of time to relax in our luxurious lounges on the 56th and 27th floors and explore all the exciting attractions nearby. Your kind words are such a boost for our team, who always strive to make each visit special. It was a pleasure to host you, and we can’t wait to welcome you back for another memorable stay!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Arianna and Cove Pinnacle Team , Hotel Management
Thank you for the perfect rating, Ja'afar! We are so glad to hear you had a great stay. We appreciate your feedback and hope to welcome you back again soon!
by A verified traveler from Haddonfield
Posted 4 Nov 2024
Absolutely loved this place. We had a one-bedroom with interior balcony that served as an extra sitting room when our son was using the sofa bed. Kitchen well-stocked, beds comfortable, washer/dryer worked well. (There are user manuals online for every appliance.) Staff is lovely and there’s always someone available. We were there nine nights, will probably be back.
Comment from Hotel Management
5 Nov 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Ellen,Thank you for sharing your experience with us! We’re so happy to hear you enjoyed your stay.We trust you had the chance to relax in our lounges on the 56th and 27th floors and discover the exciting attractions nearby. Your kind feedback is greatly appreciated by our team, who always strive to deliver top-tier service. Knowing we made your stay memorable truly means the world to us. We hope to welcome you back for another relaxing stay in the near future.
by A verified traveler
Posted 4 Nov 2024
Lovely time at cove. Will be back!
Comment from Hotel Management
5 Nov 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Laura,We’re so grateful for your thoughtful review! It’s fantastic to hear that you enjoyed your stay with us.We trust you had a chance to unwind in our luxurious lounges on the 56th and 27th floors and explore the surrounding attractions. Your kind words are a big boost to our team, and we’re thrilled to have helped make your visit memorable. Should you return, we’d love to exceed your expectations once again and ensure your next stay is just as fantastic.
by A verified traveler
Posted 17 Oct 2024
The family and I really enjoyed staying at this establishment! The views from the building are fantastic, the kids play area is innovative and the neighborhood was safe and walkable. The staff was also very accommodating and helpful!
Comment from Hotel Management
17 Oct 2024 by Pamela and Cove team, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you and your family had a great stay with us. It’s wonderful to know that you enjoyed the views, the kids' play area, and felt comfortable in the neighborhood. Our staff truly appreciates your feedback and we're glad we could make your stay enjoyable. We hope to welcome you all back again soon!
by A verified traveler
Posted 10 Oct 2024
We had a wonderful stay and the staff could not have been more helpful and friendly (especially, Adrian, Antony and Danielle). The hotel was convenient to the buses and tubes and the rooms were very quiet. The view from our window of the Thames was both spectacular and interesting. We could not have had a better stay. We would love to stay there again.
Comment from Hotel Management
10 Oct 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello AndrewWe truly appreciate your wonderful review! It brings us great joy to know that you had a fantastic stay and that our staff played a role in making it special. Your positive feedback motivates us to continue providing excellent service.We look forward to the chance to host you again soon!
by A verified traveler
Posted 6 Oct 2024
Was able to checkout late to clean up and not feel like I was in a rush
Comment from Hotel Management
6 Oct 2024 by Saima, Hotel Management
Hi Olatoyosi,Thank you so much for your kind review! We're delighted to hear that our late checkout option allowed you to clean up and relax without feeling rushed. It's always our goal to ensure that our guests have a comfortable and stress-free experience.We hope to welcome you back soon for another pleasant stay!Saima And Cove Team
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Raphael and Cove Pinnacle Team , Hotel Management
Hello Rima,Thank you for your feedback. It’s a pleasure to hear that our service met your expectations. Our team is dedicated to ensuring every guest has a memorable experience, and we’re glad we could make your stay enjoyable.We hope to welcome you back soon!
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Arianna and Cove Pinnacle Team , Hotel Management
Hello Mubarak,Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced.We would appreciate the opportunity to learn more about what went wrong during your stay so that we can address the issues and improve our services. If you could reach out to us directly, we would be grateful.Thank you again for your feedback, and we hope to have the chance to make things right. Best Regards
by A verified traveler from Mitcham
Posted 24 Aug 2024
Really enjoyed my stay. Staff are very friendly and the rooms are really clean. Very cosy place
Comment from Hotel Management
27 Aug 2024 by Cove Reception, Hotel Management
Happy to hear you enjoyed your stay at Cove Brenda. We pride ourselves on being friendly and approachable and really pleased to hear the rooms were really clean too. Hope to see you back again with us soon. Lee and Cove Reception Team
