Ratings based on 443 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by hotel manager, Hotel Management
Dear Sara,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Please know that we take your comments seriously and will work on addressing the areas that need improvement. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
The shower stall appeared to have black mold along the base of the entry. There was a discarded muffin wrapper on the floor of the suite area. Advertised as having restaurant, thankfully there is a Mexican within walking distance.
Comment from Hotel Management
22 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, including the black mold and muffin wrapper, and will address these concerns immediately with our housekeeping team. We also apologize for the misunderstanding regarding the restaurant. We appreciate your understanding and hope to improve your experience on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Perfect stay! Really clean room and friendly staff
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear you had a perfect stay with a clean room and friendly staff. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
The place is in poor condition. Access is very strange. As always, comfort inn has good breakfast. But I have never stayed in one of their facilities that I would rate so poorly. Everything in this hotel needs repair! On that note, we thoroughly enjoyed the area
Comment from Hotel Management
26 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. While we’re glad to hear you enjoyed the area and our breakfast offerings, we sincerely apologize for the poor condition of the hotel. Your feedback about the repairs needed and the access issues is invaluable, and we will address these concerns with our team. We hope to improve your experience during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
This is an old property and it shows. The first room we were given stunk. Of what we couldn’t quite figure out. Second room was tolerable. Vanity in the bathroom was so high I had trouble getting my face over the sink. (I’m 6 ft.) Caulking around the bathtub was mottled with black. Floor in the room was uneven. The exterior is being renovated but it is like putting lipstick on a pig.
Comment from Hotel Management
24 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your candid feedback. We sincerely apologize for the issues you encountered during your stay, including the odor in your first room and the bathroom vanity height. We appreciate your comments about the renovations, and we're committed to addressing these concerns to improve our property. We hope you’ll consider staying with us again for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
friendly, safe, quiet, easy parking -- tho outside parking lot construction. very satisfying
Comment from Hotel Management
22 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel friendly, safe, and quiet, with easy parking. We appreciate your understanding regarding the ongoing construction in the parking lot, and we’re glad it didn’t detract from your overall experience. We look forward to welcoming you back for another satisfying stay!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the fantastic rating! We’re thrilled to hear you had a perfect stay with us. Your support means a lot, and we can’t wait to welcome you back for another amazing experience!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 4 Aug 2024
Unfortunately the location wasn't the cleanest. The carpet up the stairs had food on it for the entire time we were there; obviously not getting cleaned. Our key to the room didnt work properly-we had to "finagle" it to work every time. When our rooms were 'cleaned', our beds were never made. And the floors were like being in a funhouse. But the people were nice and the area was nice.
Comment from Hotel Management
5 Aug 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. I’m sorry to hear about the cleanliness issues and difficulties with the room key. Your experience is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your positive comments about our staff and location.Sincerely, Hotel Manager
