Ratings based on 53 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don’t stay with a baby, not suitable
Posted 27 Jan 2024 on HotelsWe booked to stay here for 20 nights with a 6 month old baby. In advance of this, I had emailed asking to confirm the suitability of the cot and high chair. I was assured they were suitable by the hotel management. Upon arrival, we found out this was NOT the case, the cot was supplied with a soft pillow and the high chair was unsafe for a small baby. We asked for a safe cot mattress and were provided with a stained old mattress that didn’t fit the cot frame. Completely unsafe and dangerous for a small baby. The property also changed the high chair to other dangerous options, despite a discussion on what is a safe high chair needs to be for a small baby. Perhaps these chairs were fine for older infants but certainly not for a baby. After some discussions with management, who seemingly couldn’t (or didn't want to) understand what is safe for a young baby, we were forced to go and buy our own equipment. We requested to leave the property and were denied any chance of a refund, despite the fact that the property did not supply the advertised and agreed facilities. Eventually we checked out early in spite of this.
Furthermore, the beds are not king sized, they are two singles zipped together, the dryer does not work (3+ hours for <4kg) and other advertised services don’t exist (no satellite tv etc). The living room window in our apartment has gaps between the frames so there is a strong draft that makes temperature management a nightmare.
Comment from Hotel Management
15 Feb 2024 by VM, Hotel Management
Dear Guest,Thank you for sharing your experience with us, and please accept our sincerest apologies for the challenges you encountered during your stay at our property. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations, especially regarding the suitability of our accommodations for a young baby. However we do take very serious the confort and and the safety of the infants staying at our property. We did provide 4 different of high chairs, in immaculate condition, which has also been provided pictures to Expedia Heath and Safety team. We understand the importance of providing safe and comfortable amenities, especially for families traveling with infants, and we're truly sorry for the inconvenience and frustration this situation caused. We appreciate your patience during our discussions with management, and we apologize for any miscommunication or misunderstanding regarding the safety standards of the provided equipment.Regarding the other issues you mentioned, such as the bed configuration, malfunctioning dryer, and missing advertised services, we are equally concerned and will investigate and resolve these matters promptly.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,The management Team
by A verified traveler
Posted 11 Nov 2023
We will stay here again
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 16 Jun 2023
by A verified traveler from Wilmington
Posted 6 Jun 2023
The staff was exceptional throughout the property. Wonderful location and good transportation option for bus and tube.
Comment from Hotel Management
7 Jun 2023 by VM, Hotel Management
Dear Vicky, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you like our premium location. We look forward to welcoming you back again very soon. Kind regards, Vitor Medeiros Property Manager
by A verified traveler
Great apartment!
Posted 13 May 2023 on HotelsMy stay here was perfect, very close to Harrods too. Apartment was great value and I’ll definitely return
Comment from Hotel Management
7 Jun 2023 by VM, Hotel Management
Dear Maria, Thank you for sharing feedback on your recent visit to Claverley Court Apartments. I’m so pleased to hear that you had such an enjoyable stay and that you like our premium location. We look forward to welcoming you back again very soon. Kind regards, Vitor MedeirosProperty Manager
by A verified traveler
Posted 7 Feb 2023 on Hotels
Comment from Hotel Management
22 Feb 2023 by GM, Hotel Management
Dear Mohammed Thank you for providing your feedback further to your stay at Claverley Court Apartments.We look forward to welcoming you back.Warm regards, Vitor MedeirosProperty Manager
by A verified traveler
Posted 11 Oct 2022 on Hotels
Great place to stay. Apartment was very large and comfortable. Reception was extremely helpful and pleasant.
Close to Underground, restaurants and stores. Safe walking at night.
Comment from Hotel Management
17 Nov 2022 by GM, Hotel Management
Dear Dorothy,Thank you for writing a review o following your recent at Claverley Court Apartments. I am delighted you hear that you had an enjoyable stay and please taken advantage of our superb locationI look forward to welcoming you back again soon.Best wishesVitor MedeirosProperty Manager
by A verified traveler
Posted 28 Feb 2022
This is located in a beautiful quite road,very short walk to Harrods, shops and restaurants. we stayed in an one bed apartment, very clean and spacious. always a member of staff to greet us. will now always use this place when visiting London
Comment from Hotel Management
8 Dec 2022 by GM, Hotel Management
Thank you for your review and Looking forward to welcoming you back soon
by A verified traveler
Claverley court
Posted 25 Dec 2021 on HotelsAmazing property, highly recommended!
Comment from Hotel Management
8 Dec 2022 by GM, Hotel Management
Thank you for your review and Looking forward to welcoming you back soon
