Ratings based on 1,126 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Check in was smooth and staff very friendly. This hotel is actually 2 hotels with interlinking corridors. Trying to find your room is a nightmare as the numbering system is completely random it seems. Signage on the floors is poor too. There were staff around on my floor to guide you to correct room. May be that’s the same on other floors. Room was clean but compact as was the bathroom. There wasn’t a lot of space should you wish to work and no desk chair to use at the small portable table. Room was quite cold but there is a radiator although it wasn’t that great at putting out heat. Would I stay here again? For the price probably not but, as I said, it was pleasant enough.
by A verified traveler from Ripple
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Thomas, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, SabinaCity Sleeper at Royal National Hotel
by A verified traveler from Mayaguez
Posted 19 Nov 2024
Walkable and good breakfast.
Comment from Hotel Management
20 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Lizbeth, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, SabinaCity Sleeper at Royal National Hotel
by A verified traveler
Posted 19 Nov 2024
Overall a great hotel. Conveniently placed. Great staff. Super super comfy bed and not bad prices for what you get. Would definitely recommend
Comment from Hotel Management
19 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Clare,Thank you for your wonderful review and perfect rating! We’re thrilled to hear that you had such a positive experience with us.It’s fantastic to know that you found our location convenient, our staff great, and the bed super comfortable. We’re also delighted that you felt our pricing offered good value for the experience.Your recommendation means so much to us, and we can’t wait to welcome you back for another great stay in the future!Kind regards,SabinaCity Sleeper at Royal National Hotel
by A verified traveler
Posted 18 Nov 2024
Staff were really helpful and hotel really handy. There were a couple of issues with the room, the radiator would not turn off.so very hot.The windows were only single glazed, so it was a little noisy.
Comment from Hotel Management
19 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Helen,Thank you for sharing your feedback and for highlighting the helpfulness of our staff and the convenience of our location.We regret to hear about the issues you experienced with the room temperature and noise. The radiator should be adjustable, and we apologize for the inconvenience caused by it being too warm. For future stays, please feel free to reach out to our team, as we are happy to assist with adjusting room temperature or providing fans for added comfort.We understand that single-glazed windows may not fully block street noise, and we apologize for any disruption this caused. Quieter rooms may be available upon request, subject to availability, and we’d be happy to accommodate you on your next visit.Thank you again for your feedback, and we hope you might reconsider staying with us in the future.Kind regards,SabinaCity Sleeper at Royal National Hotel
by A verified traveler
Posted 18 Nov 2024
Everything was pretty good and we might stay here again in the future, but the only problem was the thin walls and doors, so every time someone talked in around our room we could hear it pretty loud
Comment from Hotel Management
18 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Or,Thank you for taking the time to share your feedback with us. We're pleased to hear that, overall, your experience was positive, and that you may consider staying with us again in the future.We sincerely apologize for the disturbance caused by noise from neighboring rooms. We understand how important a quiet and restful environment is, and we regret that this affected your stay. For future visits, please feel free to let us know if noise is a concern, and we would be happy to assign a room in a quieter area of the hotel, subject to availability.Thank you again for your valuable feedback. We hope to welcome you back soon for an even more enjoyable stay.Warm regards,Azm
by A verified traveler
Posted 17 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Suzanne, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Azm
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Camille, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Azm
by A verified traveler
Posted 16 Nov 2024
The only thing was the ill-fitting window which let in a draft and you could hear quite a bit of traffic noise. Sort that and you'll get 5 stars.
Comment from Hotel Management
16 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Emily,Thank you for taking the time to share your feedback. We’re delighted to hear that you had an overall positive experience with us.We sincerely apologize for the issue you encountered with the ill-fitting window, which led to both a draft and noise. We understand how important a quiet and comfortable environment is, and we truly appreciate you bringing this matter to our attention. Please be assured that we will look into this issue and take the necessary steps to resolve it.Additionally, we offer quieter rooms upon request, subject to availability. In the future, please don’t hesitate to speak with a member of our team, and we will do our best to assign you to a room that better suits your preferences.Your feedback is valuable to us, and we’re committed to making improvements based on your suggestions. We hope to have the opportunity to welcome you back for an even better experience in the future.Thank you again for choosing to stay with us. We look forward to your next visit.Best regards,Azm
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Gregory, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Azm
