Ratings based on 204 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
We spend 12 days there. It was our second visit. Pleasant place and staff. The only negative was when i asked for an hour extension for check out, from 11 to 12, the concierge would not guarantee it. After spending what we did for 12 days there you’d think that would have been easy. Poor customer service.
Comment from Hotel Management
1 Jan 2025 by Elisabeta , Hotel Management
Dear Anthony,Thank you for sharing your feedback and for choosing to stay with us for the second time. We are pleased to hear that you found our place and staff pleasant during your 12-day stay.However, we deeply regret that your experience was marred by the inconvenience you faced when requesting a one-hour extension for check-out. We understand your frustration, especially after spending an extended period with us. Providing excellent customer service is our top priority, and we are sorry that we did not meet your expectations in this instance.We appreciate your feedback and will use it to improve our services and ensure better flexibility for our valued guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Thank you once again for your valuable input.kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Elisabeta , Hotel Management
Dear Christine,Thank you so much for taking the time to review your stay with us at Citadines Islington, London. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back soon to a home-away-from-home. With Kind Regards, Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 15 Dec 2024
We really appreciated our room upgrade and it was in a fabulous position to attend a gig at Islington Assembly Hall.
Really good amenities would definitely stay again.
Comment from Hotel Management
17 Dec 2024 by Elisabeta , Hotel Management
Dear Colin,Thank you for your wonderful feedback! We are thrilled to hear that you appreciated your room upgrade and found the location perfect for attending a gig at Islington Assembly Hall. It's great to know that you enjoyed our amenities as well.We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We look forward to welcoming you back to Citadines Islington London for another fantastic stayKindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 19 Nov 2024
I tend to be very picky about where I stay and honestly I have zero complaints about Citadines. My room and the common areas were so clean, everything was fully stocked down to the tissues, check-in and check-out took seconds, and the mattress was quite frankly the comfiest place I’ve ever slept so if I ever find myself in Islington again, I know exactly where I’ll be staying! Worth the money, definitely.
Comment from Hotel Management
20 Nov 2024 by Elisabeta , Hotel Management
Dear Chelsie,Thank you for your fantastic feedback! We’re overjoyed to hear that your stay at Citadines Islington London exceeded your expectations.It’s wonderful to know you found your room and our common areas spotless and well-equipped, and that the check-in and check-out processes were smooth and efficient. We’re especially thrilled to hear that our mattress provided you with the best sleep you’ve ever had!Your kind words and recommendation mean the world to us. We can’t wait to welcome you back to Citadines Islington London on your next visit to the area.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 28 Oct 2024
Location was excellent. Close to bars/restaurants but in a lovely safe, quiet street. The bed was super comfy. Shower good. Wifi great. Extremely happy with the kitchen facilities. Looked out the window to see a beautiful Japanese garden! ASR is the way to go now.
Comment from Hotel Management
29 Oct 2024 by Shahin, Hotel Management
Dear Paul, Thank you so much for your amazing review and for the 5 out of 5 rating. We are so happy you loved our location, your apartment and facilities. We do have some of our apartments overlooking a relaxing zen garden. We look forward to welcoming you back soon to your home-away-from-home!With Kind Regards, Shahin Karaash, Residence Manager
by A verified traveler
Posted 25 Oct 2024
Handy
Comment from Hotel Management
27 Oct 2024 by Shahin, Hotel Management
Dear Leigh, Thank you so much for taking the time to review your stay with us at Citadines Islington, London. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back soon to a home-away-from-home. With Kind Regards, Shahin Karaash Residence Manager
by A verified traveler
Posted 24 Oct 2024
Another great stay thank you. Perfect location for Upper Street and going into central London. Would highly recommend
Comment from Hotel Management
25 Oct 2024 by Elisabeta , Hotel Management
Dear Jill,Thank you for your wonderful feedback and recommendation! We are thrilled to hear that you had another great stay with us and found our location perfect for exploring Upper Street and central London. We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!Your kind words are greatly appreciated, and we look forward to welcoming you back to Citadines Islington London for your next visit.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 24 Oct 2024
Awesome and very neat. Clearly would go back
Comment from Hotel Management
25 Oct 2024 by Elisabeta , Hotel Management
Dear Clementine,Thank you for taking the time to share your stay experience at Citadines Islington London!We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you for choosing to stay with us, and we would be delighted to welcome you back in the future. Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 23 Oct 2024
second stay - very consistent quality and cleanliness. the soap holder in our shower stall was loose and about to fall off - that was the only evidence of poor maintenance.
Comment from Hotel Management
24 Oct 2024 by Elisabeta , Hotel Management
Dear David,Thank you for choosing to stay with us again and for sharing your feedback. We are delighted to hear that you found the quality and cleanliness of our property to be very consistent during your second stay.We apologize for the issue with the soap holder in your shower stall. Your feedback is valuable to us, and we will address this maintenance concern promptly to ensure it does not affect future guests.Thank you for bringing this to our attention, and we look forward to welcoming you back for another pleasant stay at Citadines Islington London.Kindest Regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 30 Sep 2024
Superb property in a great location - very safe
Comment from Hotel Management
1 Oct 2024 by Elisabeta , Hotel Management
Dear Martin,Thank you for choosing to stay with us and for taking the time to share this lovely review about your stay experience at Citadines Islington London!We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you once again and we look forward to welcoming you back at our residence.Kindest regards,Elisabeta Soare, Assistant Residence Manager
