Ratings based on 192 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I tend to be very picky about where I stay and honestly I have zero complaints about Citadines. My room and the common areas were so clean, everything was fully stocked down to the tissues, check-in and check-out took seconds, and the mattress was quite frankly the comfiest place I’ve ever slept so if I ever find myself in Islington again, I know exactly where I’ll be staying! Worth the money, definitely.
Comment from Hotel Management
20 Nov 2024 by Elisabeta , Hotel Management
Dear Chelsie,Thank you for your fantastic feedback! We’re overjoyed to hear that your stay at Citadines Islington London exceeded your expectations.It’s wonderful to know you found your room and our common areas spotless and well-equipped, and that the check-in and check-out processes were smooth and efficient. We’re especially thrilled to hear that our mattress provided you with the best sleep you’ve ever had!Your kind words and recommendation mean the world to us. We can’t wait to welcome you back to Citadines Islington London on your next visit to the area.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 28 Oct 2024
Location was excellent. Close to bars/restaurants but in a lovely safe, quiet street. The bed was super comfy. Shower good. Wifi great. Extremely happy with the kitchen facilities. Looked out the window to see a beautiful Japanese garden! ASR is the way to go now.
Comment from Hotel Management
29 Oct 2024 by Shahin, Hotel Management
Dear Paul, Thank you so much for your amazing review and for the 5 out of 5 rating. We are so happy you loved our location, your apartment and facilities. We do have some of our apartments overlooking a relaxing zen garden. We look forward to welcoming you back soon to your home-away-from-home!With Kind Regards, Shahin Karaash, Residence Manager
by A verified traveler
Posted 25 Oct 2024
Handy
Comment from Hotel Management
27 Oct 2024 by Shahin, Hotel Management
Dear Leigh, Thank you so much for taking the time to review your stay with us at Citadines Islington, London. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back soon to a home-away-from-home. With Kind Regards, Shahin Karaash Residence Manager
by A verified traveler
Posted 24 Oct 2024
Another great stay thank you. Perfect location for Upper Street and going into central London. Would highly recommend
Comment from Hotel Management
25 Oct 2024 by Elisabeta , Hotel Management
Dear Jill,Thank you for your wonderful feedback and recommendation! We are thrilled to hear that you had another great stay with us and found our location perfect for exploring Upper Street and central London. We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!Your kind words are greatly appreciated, and we look forward to welcoming you back to Citadines Islington London for your next visit.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 24 Oct 2024
Awesome and very neat. Clearly would go back
Comment from Hotel Management
25 Oct 2024 by Elisabeta , Hotel Management
Dear Clementine,Thank you for taking the time to share your stay experience at Citadines Islington London!We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you for choosing to stay with us, and we would be delighted to welcome you back in the future. Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 23 Oct 2024
second stay - very consistent quality and cleanliness. the soap holder in our shower stall was loose and about to fall off - that was the only evidence of poor maintenance.
Comment from Hotel Management
24 Oct 2024 by Elisabeta , Hotel Management
Dear David,Thank you for choosing to stay with us again and for sharing your feedback. We are delighted to hear that you found the quality and cleanliness of our property to be very consistent during your second stay.We apologize for the issue with the soap holder in your shower stall. Your feedback is valuable to us, and we will address this maintenance concern promptly to ensure it does not affect future guests.Thank you for bringing this to our attention, and we look forward to welcoming you back for another pleasant stay at Citadines Islington London.Kindest Regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 30 Sep 2024
Superb property in a great location - very safe
Comment from Hotel Management
1 Oct 2024 by Elisabeta , Hotel Management
Dear Martin,Thank you for choosing to stay with us and for taking the time to share this lovely review about your stay experience at Citadines Islington London!We are fortunate to be in the heart of Islington, surrounded by a variety of shops and restaurants. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you once again and we look forward to welcoming you back at our residence.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 20 Sep 2024
I'm hesitant to give this hotel an excellent review, because whenever I give a good review the hotel price tends to go up. This is a great, hidden gem in London. It sits back from Upper Street in Islington, in a fun square with shops, restaurants and both a playhouse and movie theatre. This sounds loud, but it isn't. Islington is a charming area with a lot of personality. The room is very spacious and spotless and still looks brand new after a renovation in 2019. A big thing for me is the bed - so comfortable. I also love all of the light with the windows being basically the full width of the room. This hotel is not for someone who wants a lot of bells and whistles. If you are staying for a week, which I usually do, your room is serviced mid way through your week. There is no room service, and you can ask for a cart for your luggage. There is however, a laundry room and gym.
The big, beautiful room, comes with a large closet and bathroom with cabinets and a shower that is actually enclosed - both of which you don't find often in London. The room also comes with a little kitchen. The place is surrounded by amazing food - just load the Deliveroo app and there's your room service. They do offer I nice light breakfast in the common area by the lobby, but I just stock up the kitchen with goodies from the nearby Sainsbury. The service is great. I want to call out Maria and Rianna at the front desk who were both very helpful during my stay.
Comment from Hotel Management
23 Sep 2024 by Elisabeta , Hotel Management
Dear Stacey,Thank you for sharing such a thoughtful review of your stay at Citadines Islington. We are delighted to hear that you enjoyed your experience with us and consider our hotel a hidden gem in London.It’s fantastic to know you appreciated our location, set back from Upper Street in a lively yet peaceful square, surrounded by shops, restaurants, and entertainment. We're glad you found Islington to be a charming and vibrant neighborhood. It's very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We’re also happy that your spacious and spotless room met your expectations and that you found our beds comfortable, with plenty of natural light from the large windows. Your comments about the room amenities, like the large closet, shower, and kitchenette, are greatly valued.Thank you for recognizing the excellent service from our staff members, Maria and Rianna at the front desk. We will make sure to pass along your kind words to them.We look forward to welcoming you back to Citadines Islington for another wonderful stay. Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 1 Sep 2024
I really liked this hotel, it was quiet yet in a fantastic location. I only docked the stars as it was so hot in the hallways and the air con was so fiddly to get right. We had a few rooms to get ready for a wedding and it was uncomfortable.
It was 23C outside so no need to have it super hot in the hotel.
Comment from Hotel Management
5 Sep 2024 by Elisabeta , Hotel Management
Dear Giorgina,Thank you for taking the time to share your feedback about your recent stay at Citadines Islington. We're delighted to hear that you enjoyed the fantastic location and the quiet atmosphere of our hotel.We sincerely apologize for the discomfort you experienced with the temperature in the hallways and the air conditioning. We understand how important a comfortable environment is, especially when preparing for a special event like a wedding. Your comments have been noted, and we will review our temperature control settings and the functionality of our air conditioning system to ensure a more comfortable experience for our guests.We appreciate your feedback as it helps us improve our services and facilities.Thank you for choosing Citadines Islington, and we hope to have the opportunity to welcome you back in the future.Kindest regards,Elisabeta Soare, Assistant Residence Manager
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Shahin, Hotel Management
Dear Nick, Thank you for your stay at Citadines Islington, London.It's very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We look forward to welcoming you back, and hope we can make it a 10 out of 10 experience. With Kind Regards, Shahin Karaash, Residence Manager
