Ratings based on 2,129 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comfortable room, but attention to detail needed ie replace light bulbs. Renovations around the property was a bit noisy.
Comment from Hotel Management
11 Nov 2024 by Selma Tran-Van / Front Office Manager, Hotel Management
Hi Walter, thank you for taking the time to leave us a review! I am glad you had a comfortable stay with us. I am glad to say that our refurbishment is now completed and I would love to welcome you back to our property soon! Kind regards, Selma Tran-Van / Front Office Manager
by A verified traveler
Posted 4 Nov 2024
This was our first time staying at a Citadines and I can honestly say how impressed we were with it. From the minute we walked in, the helpfulness of the reception staff, the cleanliness of the rooms and the great bathroom toiletries that are provided. We will certainly look for more Citadines when travelling next.
Comment from Hotel Management
5 Nov 2024 by Selma Tran-Van / Front Office Manager, Hotel Management
Hi Debra, thank you for taking the time to leave us a review! I am glad your first time staying in a Citadines was with us and that you were positively impressed. You mentioned our location, our staff, the cleanliness of the rooms and their amenities and I am more than happy that we impacted your stay in London in such a way! I am pleased to know that you will be thinking of us for your next travels and I hope to have the pleasure to welcome you back to our property soon! Kind regards, Selma Tran-Van / Front Office Manager
by A verified traveler
Posted 26 Oct 2024
Noise audible through the walls. Tub needs grab bars. No double bed available despite reservation. Staff not knowledgable about area amenities.
Comment from Hotel Management
27 Oct 2024 by Selma Tran-Van / Front Office Manager, Hotel Management
Hi Martha, thank you for taking the time to leave us a review! I am sorry your stay with us did not reach your expectations and that you had issues with noise coming from outside the room. Regarding your comment about the double bed being unavailable, unfortunately, these requests are subject to availability and I am sad we were not able to help you in the regard. Your comment about the bathtub needing grab bars has been forwarded to our property manager and will be actioned as soon as possible. I am sorry your experience with our staff was not the best. Further training will be done so their knowledge about area amenities can improve. I hope you will give us another chance in the future! Kind regads, Selma Tran-Van / Front Office Manager
by A verified traveler
Posted 9 Oct 2024
Property undergoing refurbishment. There was no hot water in the morning for a shower
Comment from Hotel Management
10 Oct 2024 by Cerise, Hotel Management
Dear Rose,Thank you for your feedback and for staying with us during our refurbishment. We apologize for the inconvenience you experienced with the hot water during your stay. We understand how important a comfortable and seamless experience is, and we're working hard to ensure this is resolved.On a positive note, our refurbishment is almost complete, and we are excited for our guests to fully enjoy the upgraded facilities. We hope to have the opportunity to welcome you back once everything is finalized for an even better stay.Kind regards, Cerise Gourbier, Senior Receptionist
by A verified traveler
Posted 29 Sep 2024
The property is currently under construction despite that there are so many things that I loved about our stay. I would definitely return to this property!
Comment from Hotel Management
29 Sep 2024 by Selma Tran-Van / Front Office Manager, Hotel Management
Hi Amber, thank you for taking the time to leave us a review! I am glad you had a pleasant stay with us and that there were many things that you loved about it. I hope to have the pleasure to welcome you back to our property when the refurbishment will be fully completed! Kind regards, Selma Tran-Van / Front Office Manager
by A verified traveler
Posted 12 Sep 2024
The executive apartment was excellent. Fresh, clean and had everything you needed. Only thing that we felt let it down was the face you had to run the ahower for about 10 mins before hot water came through. First morning, we had cold to lukewarm shower as we werent told of this until we enquired about it. Subsequent showers were better. Location was great. Very central to good amenities and tourist attractions . Would stay there again
Comment from Hotel Management
14 Sep 2024 by Cerise, Hotel Management
Dear Patricia, Thank you for your feedback following your stay at Citadines Holborn-Covent Garden. We're delighted to hear that you enjoyed your time in the executive apartment and appreciated its cleanliness and amenities.We apologize for the inconvenience with the hot water and for not providing you with this information upfront. Your feedback is valuable, and we will ensure our team communicates such details to future guests more effectively.We're pleased that the location worked well for you, and it's wonderful to know you'd choose to stay with us again. We look forward to welcoming you back in the future!Best regards, CeriseSenior Receptionist
by A verified traveler
Posted 9 Sep 2024
It’s under construction. AC did not work. I would not recommend staying there until they get their act together
Comment from Hotel Management
11 Sep 2024 by Selma Tran-Van / Front Office Manager, Hotel Management
Hi Jasdeep, thank you for taking the time to leave us a review. I am sad to hear you had some maintenance issues in the room. As you mentioned we are under refurbishment and our contractors are working hard to complete the renovations by end of September 2024. I hope that you will give us another chance soon! Kind regards, Selma Tran-Van / Front Office Manager
by A verified traveler
Posted 5 Sep 2024
Great! It had everything I needed and more, I had an amazing experience staying here.
Comment from Hotel Management
8 Sep 2024 by Cerise, Hotel Management
Dear Sarah, Thank you so much for your wonderful review! We're thrilled to hear that your stay had everything you needed and more, and that you had an amazing experience with us. We look forward to welcoming you back for another fantastic stay in the future1Kind regards, Cerise, Senior Receptionist
by A verified traveler
Posted 5 Sep 2024
Family friendly, very close to public transit, grocery store. Room was very clean. no complaints - would definitely go again.
Comment from Hotel Management
8 Sep 2024 by Cerise, Hotel Management
Dear Sanchia, Thank you for your kind review! We’re thrilled to hear that you had a family-friendly stay and enjoyed our convenient location, close to public transit and grocery stores. It’s great to know the cleanliness of your room met your expectations, and we're glad to hear you had no complaints.We look forward to welcoming you back on your next visit!Kind regards, Cerise, Senior Receptionist
by A verified traveler
Posted 4 Sep 2024
The hotel was under construction during our stay, I wish they would have mentioned that in an email. Otherwise apartment suite was great and very modern and clean.
Comment from Hotel Management
8 Sep 2024 by Cerise, Hotel Management
Dear Wildys, Thank you for sharing your kind review. We're delighted to hear that you found the apartment suite to be modern and clean, and that it met your expectations.Regarding the ongoing construction, we tried to advertised the refurbishment on as many platforms as possible, but we regret that this information may not have reached you in advance. We appreciate your understanding as we work to enhance our property.We hope to have the opportunity to welcome you back once the upgrades are complete for an even better experience.Kind regards, Cerise Gourbier, Senior Receptionist
